Finance Operations Analyst (Carrier - Telecom Exp must)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

As a Finance Operations Analyst, you'll play a critical role in maintaining the financial integrity of our carrier operations. Working at the intersection of finance, operations, and telecommunications, you'll ensure accurate cost management, supplier relationships, and invoice reconciliation while supporting our fast-paced business environment. Your analytical skills and attention to detail will directly impact our ability to manage costs effectively and maintain strong partnerships with carrier suppliers.

Your key responsibilities:

• Participate in weekly General Management meetings, providing insights on emerging issues and monthly estimates

• Review and approve prepaid invoices, PO/Requisitions, and manage dispute entries in Oracle

• Collaborate with the Accounts Payable team to resolve VAT issues, incorrect reconciliations, and payment queries

• Action BAU tasks using the Jira ticketing system

• Manage supplier lifecycle activities including onboarding, updates, and offboarding using iXLink and internal systems

• Manually update MMS, Inbound, and Voice costs

• Investigate rate card rejections and tickets concerning missing costs

• Raise and investigate disputes with carrier partners

• Process monthly FX transactions

What you'll bring

Required:

• 2-3 years of experience in Accounts Reconciliation, Financial Management, Business Analysis, or a related position

• Excellent communication skills and proven ability to manage multiple tasks effectively

• Excellent mathematics and numerical skills with a Finance bias

• Advanced proficiency in Microsoft Excel and Google Sheets

• Beginner-level proficiency in SQL

• Strong problem-solving abilities and attention to detail

• Ability to work effectively in a fast-paced environment

Experience we consider a plus:

• Knowledge of Oracle, Jira, and iXLink systems

• Understanding of telecommunications areas of service, invoicing cycles, and cost structure

• Familiarity with CPaaS products and telecommunications industry

• Experience working with carrier partners and dispute resolution

How you’ll benefit:

• Attractive Discretionary Time Off

• Private Medical Insurance with optional dependent coverage

• Educational Assistance Reimbursement Program

• Opportunities for reimbursement for conferences, trainings, and other personal development events

• Maternity and Paternity Leave

• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-NN1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.