FINANCE & CUSTOMER BUSINESS PERFORMANCE SPECIALIST

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

Support the Customer Performance team by conducting comprehensive cost analysis, monitoring drive cost efficiency and value creation within the customer area, optimising processes, managing contracts, and identifying opportunities for savings, revenue generation, and NPS improvement, ensuring full cost visibility and mitigating financial risks, in order to enhance operational effectiveness and customer experience.

Main Accountabilities

Provide a structured and data-driven approach to cost analysis, equipping decision-makers with insights that support cost reduction initiatives and strategic financial planning.

Enable data-driven decision-making by quantifying cost-effectiveness and return on investment for customer-focused initiatives, ensuring alignment between financial sustainability and customer experience goals.

Proactively identify underperformance or contract breaches, ensuring suppliers contribute positively to operational efficiency and financial objectives.

Provide decision-makers with well-structured, data-backed business cases that justify investments, improve cost efficiency, and enhance strategic resource allocation.

Support procurement and commercial teams in negotiating cost-effective agreements that maintain service quality while optimising expenditure.

Provide structured financial justifications for new investments, ensuring alignment with efficiency targets and strategic corporate planning.

Equip leadership and commercial teams with rapid, data-driven insights that facilitate agile financial decision-making.

Optimise resource allocation, balancing financial efficiency with customer experience improvement.

Main Responsibilities - Tasks

Analyse cost structures across customer functions, identifying key cost drivers, inefficiencies, and potential savings opportunities, while ensuring a comprehensive understanding of contracts, expenditure, and renegotiation timelines.

Develop financial models that assess the financial impact of customer-related initiatives, measuring cost, revenue potential, and Net Promoter Score (NPS) implications.

Track and monitor supplier performance through structured KPI assessments, ensuring compliance with Service Level Agreements (SLAs), financial targets, and contract terms.

Support the preparation of business cases for new projects, consolidating financial analysis, operational feasibility, and customer impact assessments into comprehensive investment proposals.

Assist in contract analysis and supplier negotiations by modelling the commercial impact of pricing structures, contract terms, and potential efficiency gains.

Support the investment approval process by working closely with the supplier management team and the investment committee, ensuring that cost-saving projects align with corporate financial policies.

Provide ad-hoc financial analysis and commercial insights, responding to urgent business needs and supporting decision- making in dynamic operational environments.

Act as a bridge between customer operations and financial planning, ensuring that customer-driven investments remain aligned with long-term financial sustainability.

Main Relationships

Manager Customer Performance – To report on cost structures, supplier performance, and financial modelling outcomes while aligning on efficiency strategies.

Finance Team – To collaborate on budgeting processes, financial reporting, and month-end closing activities, ensuring cost control and financial compliance.

Procurement Team – To support contract negotiations, supplier evaluations, and commercial modelling, ensuring cost-effectiveness in supplier agreements.

Supplier Management Team – To align on supplier evaluation processes, investment approvals, and performance monitoring, ensuring contractual compliance.

Customer Team Stakeholders – To ensure cost-effectiveness in commercial initiatives, providing financial insights that support customer experience investments.

Investment Committee – To assist in preparing structured investment proposals, ensuring funding is allocated efficiently and in line with cost-saving priorities.

Suppliers and Service Providers – To monitor performance, assess financial and operational compliance, and negotiate contract terms that optimise cost and service quality.

External Auditors or Financial Compliance Teams (if applicable) – To ensure that all financial reporting and commercial activities adhere to corporate governance and regulatory standards.

Education

Degree in Finance, Economics, Business Administration, Engineering, Mathematics, or a related quantitative discipline. Equivalent professional experience in financial.

Experience

Experience of at least 3 years in high-demand environments within a corporate services company (consulting, transactions, auditing, etc.) or similar experience in financial, strategy, or corporate development departments

Ability to interpret financial data and translate insights into strategic recommendations, supporting executive decision-making

Advanced proficiency in Microsoft Excel: expertise in building, owning, stress-testing complex financial model to support strategic decisions.

Presentation: ability to communicate ideas both in spoken and written format.

Attention to detail and strong organizational skills.

Languages

English C1

Location

Viladecans, Barcelona

Level

Individual Contributor 5

We are the only Top Employer airline in Europe

For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

#FlyToYourFullPotential

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.

Our Culture

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.

Our Recruitment Process

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.