Field & Workshop Services Technician (F/M)

Sartorius

Location not specified

Posted: December 7, 2025

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Required Skills

Customer Service Technical Troubleshooting Technical Repair Field Service Vehicle Operation Documentation Collaboration Customer Requirements Communication English Proficiency

Job Description

We are looking for a Field & Workshop Services Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increass profitability.

Grow with us - Responsibilities

Provide service and customer support during field and inhouse visits or dispatches

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Ensure the timely and correct documentation of processes

Operate vehicle in a safely manner and use field automation systems

Follow all company's filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations / briefings

Contact customers concerning processes of the customer file

Build positive relationships with customers

What will convince us

Technical degree in chemistry, biology, physical measurements or similar

Minimum 2 years of proven field service experience

Ability to troubleshoot, test, repair and service technical equipment

Ability to work flexible shifts and to adapt to changing work schedules

High customer orientation

Team spirit

Familiarity with mobile tools and applications

Good command of spoken and written English

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