Field Support Engineer - Wet Seals

When you work for John Crane, you join a community driven by pioneering spirit and a legacy of innovation. Our engineered solutions drive reliability, uptime and energy efficiency, empowering the world’s largest energy service providers to achieve sustainability goals that shape the future of our world. If you’re ready to accelerate the new energy transition through technology leadership, innovative solutions and service excellence, you'll fit right in.

Key Activities & Responsibilities:

The Field Support Engineer will work with the front-line sales forces and Customer’s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following:

• Design and implement cost-effective equipment modifications to help improve safety and reliability.
• Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services in conjunction with regional engineering.
• Conduct regular site visits and offer trouble shooting when needed.
• Maintain and increase JC market share with key end users and develop territory market.
• Assist end users during shut down. Service/support ongoing refurbishment contracts with end users.
• Establish good relationship with end users.
• Track MTBF for the specific operating areas.
• Provide activity reports listing all "bad actors" by site and operating areas.
• Make recommendations, which will lead to an MTBF improvement and plant-wide seal standardization where appropriate.
• Facilitate Root Cause Analysis as required.
• Record observations and provide analysis, conclusions, and trends of failure modes.
• Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on seal/pump reliability.
• Assist customer during project commissioning.
• Assist and manage Seal workshop at customer site.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Skills and Experience

Education/Training: University degree in Mechanical Engineering or similar field.

Experience:

+5years of relevant mechanical engineering qualifications and experience predominantly on rotating equipment's applications and maintenance.

Knowledge/Skills: 

• Extensive knowledge rotating equipment’s covering pumps, compressors, mechanical seals
• Strong Commercial and Technical Skills.
• Communication and presentation skills.
• Field exposure working at customer sites

Key Competencies:

• Ability to carry out failure analysis
• Persistent and efficient, self-starter with good sense of initiative
• Good administration and organizational skills
• Results-oriented
• Team player; service oriented, Accountable, Responsible, Persuasive
• Personal drive and Integrity

Work Environment:

Work environment is typically considered an office environment during normal or extended business hours. However, this role will be purely based at customer premises.

Reports to: Branch Manager

Supervises: Service Technician

Languages: English and Hindi.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)