Field Support Engineer

LifeLens Technologies, Inc. is a medical device developer located in Ivyland, PA. We are pioneering innovative, next generation, treatment devices for personal health monitoring. 

Field-Support Engineer
Type: Full-time
Experience Level: Mid (5+ years)

Location: 50 - 80% travel in the USA. Some international travel may be required

About the Role

The Field Support Engineer will provide on-site support for client networks. The engineer must possess knowledge of network hardware, networking, software, and configuration. They will address tasks such as the testing, documenting, setting up, and installation of network hardware. They actively participate with clients in devising solutions to improve services. 

Essential Functions

Respond to all client queries. 

Collaborates with Company and external stakeholders to expedite maintenance and troubleshooting procedures.

Document all relevant departmental and field activities and resolve the complexities.

Confer with customers in initial deployment troubleshooting, as well as in initial debugging of hardware and software. 

Support on-device application development and integration with back-end services.

Focus on software development of client-side and server-side applications, data management, security implementation, and API development for integration with EHR platforms.

Board development, schematic design, layout, production, and manufacturing processes

Engineering Project Planning & Execution: Manage project timelines, and detailed documentation

Troubleshooting test set-ups to find sources of error and perform failure analysis

Analyze test data and provide report of findings

Work will focus on firmware development of low-level drivers and application areas

Development must follow LLT’s and applicable policies and procedures

Managing stakeholder expectations and addressing concerns

Building and maintaining strong relationships with key stakeholders

Other tasks as assigned

Competencies

Hands-on experience with system development, testing, and validation

Strong knowledge and/or hands-on experience in the design and development of hardware systems, product development, and design for manufacturing

Understanding of and can use Altium or similar schematic tools

Hands-on experience with micro-controller development, preferred with ARM processors

MATLAB Analysis or similar data analysis software experience preferred

test and validate system hardware, firmware and software. 

Experience with C and/or Python languages preferred

Solid understanding of engineering fundamentals, test methodology and problem-solving skills

Able to perform rapid prototyping on the customer side strongly preferred

Excellent analytical and technical written communication skills

Ability to work in a cross-functional and collaborative team environment

Proficient with Microsoft Office products (Word, Excel, PowerPoint, ect.)

Required Education and Experience

Bachelor's degree with a minimum of 10 years’ work experience, or a master's degree with a minimum of 7 years’ work experience preferred, in firmware engineering, computer engineering, computer science, electrical engineering, or a related degree.

Experience in a regulated environment such as government or healthcare preferred.

Service in US military preferred 

Work Environment

This job operates in a professional office environment It routinely uses standard office equipment (computers, etc.).

It also operates in the “field,” including military bases and hospitals

Physical Demands

In the office: Able to use office equipment, including computer, keyboard, mouse, and computer monitor. Prolonged periods of sitting at a desk and working on a computer.

In the field: Can be a demanding physical environment where there may be erratic sleep schedules, prolonged periods of standing, and working outside in all types of weather conditions.

Employees in this role must be in good physical condition. Required abilities include walking, lifting 50 to 100 lbs, bending, climbing, and stooping

Must be able to travel by car and by plane

Expected Hours of Work

As required to accomplish the timeline.  50% to 80% of this role is spent traveling around the continental USA.

Additional Eligibility Requirements

A valid Class C driver’s license

A valid US passport

Benefits

Health, Dental & Vision Insurance

Paid Time Off

401(k) 

Stock option incentive plan