Field Support Engineer

Location: Cheadle, United Kingdom

Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

THALES are looking to recruit a Field Services Engineer to be based at Cheadle Site for our Sonar Equipment.

Thales is the principal provider of Sonar equipment, support and expertise to the Royal Navy, having supplied the guardians of the sea with specialist Sonar equipment for over 60 years.

As a Field Services Engineer, you will be responsible for the deployment, setting to work and in service support of Sonar and or Electronic Warfare Systems deployed on Royal Navy and export customers Ships / Submarines.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• Half day every Friday, usually finishing around 13:00pm
• 28 days annual leave (Plus Bank Holidays) 
• Life Cover equivalent to 2X times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts

Working hours – Monday to Thursday 07:00am till 15:30pm, Friday 07:00am till 12:00pm

What will you deliver?

• Be responsible for the Health and Safety of all Thales activities carried out by you and comply with the following:
• Support to both Royal Navy and Export Platforms in Defect Rectification:• Conduct and Supervise Front-line support including Fault diagnosis and testing as well as acceptance trials both in harbour and at sea.
• Provide On-Call telephone support to our customers (Once at a suitable level of knowledge).
• Write site visit reports.

• Support to both Royal Navy and Export Platforms Maintenance Periods / Refits:• Conduct Pre-Upkeep Maintenance Assessment (PUMA) inspections.
• Conduct scheduled maintenance activities
• Escalate engineering issues to the Field Services Manager or Service Delivery Manager as required.
• Write post maintenance reports.

• Weekly reports to the Service Delivery Manager Field Services Manager or Service Delivery Manager as required• Activities undertaken.
• Upcoming activities.
• Successes, challenges, opportunities.
• Identify any support required from the project or department.

• Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR).

Who are we looking for?

• Experience of working with Electronic Equipment. Some experience of Electrical and Hydraulics System would be advantages
• Network / IT experience would also be a benefit.
• Experience of working with/alongside the Armed forces with an understanding of their procedures would be advantages
• Someone who can 100% follow procedures but is also able to suggest improvements based on their own experience and knowledge
• We are after someone who likes to be hands on but understands the importance of good documentation and regular and clear updates
• Happy to work at heights and within confined spaces
• Someone willing to spend a time away from the Factory (usually up to 50% of their time). Flexible often responding at a couple of days notice to customer needs

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance.  Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.  In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK (www.gov.uk)

#LI-DOM

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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