Field Supervisor – MHSB/Crisis Services (Mobile Crisis Response)

Job Description

Field Supervisor – MHSB/Crisis Services (Mobile Crisis Response)

🔹 Position Summary

The Field Supervisor – MHSB/Crisis Services provides direct oversight, training, and field-based support to Mobile Crisis Response (MCR) and MHSB staff. This role ensures clinical quality, compliance with DBHDS/DMAS standards, and operational efficiency in the field.

The Field Supervisor works collaboratively with the Operations Coordinator (Toni) and the Program Licensed Clinicians  to support staff performance, documentation compliance, and effective crisis intervention.

This position serves as the primary bridge between field operations, clinical expectations, and documentation compliance, while maintaining structured administrative presence through required office hours.

🔹 Key Responsibilities

🧠 Clinical Oversight & Field Support

Provide real-time support to QMHPs during crisis responses (in-person and telephonic) and the provision of MHSB services.

Assist staff with risk assessments, de-escalation strategies, and level of care determinations

Support decision-making in collaboration with the Team Clinician regarding:

Safety Assessments

Safety planning and discharge

Conduct field observations to ensure adherence to clinical standards

🎓 Training & Staff Development

Lead and coordinate all field-based training for crisis/MHSB staff

Provide onboarding training for new hires, including:

Program Work-flow process

De-escalation techniques

Field safety protocols

Deliver ongoing coaching and remediation for staff performance concerns

Collaborate with leadership to identify training gaps and implement solutions

📝 Documentation & EMR (PIMSY) Oversight

Train staff on accurate and timely documentation requirements

Ensure compliance with:

Intake completion

Timely Note submissions

Provide EMR (PIMSY) training and troubleshooting

Monitor documentation timeliness and accuracy (including 24-hour completion expectations)

Assist staff with correcting documentation errors to meet audit standards

⚙️ Operational Troubleshooting

Serve as the first point of contact for field-related issues and barriers

Troubleshoot:

Documentation issues

Workflow challenges

Communication breakdowns

Support coordination of care, including linkage to community resources

Ensure smooth implementation of updated workflows and policies

🤝 Collaboration & Communication

Work closely with:

Operations Coordinator (Toni) for workflow and staffing coordination

Program Licensed Clinician (L) for clinical oversight and decision-making

Communicate field updates, trends, and concerns to leadership

Ensure consistent communication between:

Field staff

Leadership

Hub/dispatch (as applicable)

Participate in team meetings and provide field-based insights

🔍 Quality Assurance & Compliance

Conduct routine field audits and documentation reviews

Ensure staff adherence to:

DBHDS and DMAS requirements

Agency policies and procedures

Identify compliance risks and implement corrective action plans

Support audit readiness and documentation integrity

🏢 Office Hours & Administrative Responsibilities (Minimum 10 Hours Weekly)

Maintain 10-20 scheduled office hours per week

Utilize office time to:

Review and follow-up on staff documentation for compliance and accuracy (provided by Toni)

Provide in-person EMR (PIMSY) training and support

Conduct staff coaching sessions and performance check-ins

Monitor late notes and enforce documentation policies

Support onboarding tasks (intake review, workflow training, documentation expectations)

Coordinate with leadership on staffing, workflow updates, and performance concerns

Ensure availability during office hours for real-time staff support and troubleshooting

Maintain visibility and accessibility to both clinical and administrative teams

🔹 Qualifications

Education:

Bachelor’s degree required (Master’s preferred) in:

Counseling

Social Work

Psychology or related field

Experience:

Minimum 2–3 years in crisis services or community-based behavioral health

Experience in Mobile Crisis Response strongly preferred

Demonstrated experience in staff training, supervision, or leadership

Credentials:

QMHP required (QMHP/ QMHP-T)

LMHP (LPC, LCSW, LMFT) strongly preferred or actively pursuing licensure

🔹 Required Skills & Competencies

Strong knowledge of crisis assessment, risk evaluation, and level of care determination

Proficiency in EMR systems (PIMSY preferred)

Understanding of Virginia Medicaid (DMAS) and DBHDS requirements

Excellent communication, coaching, and leadership skills

Ability to multi-task and problem-solve in high-pressure environments

Strong attention to detail and commitment to compliance

🔹 Work Environment

Combination of field-based and office-based responsibilities

Requires travel within service area (Region 4 and surrounding areas)

May require evening/weekend availability based on crisis needs

🔹 Performance Expectations

Ensure 100% documentation compliance for assigned staff

Maintain consistent 10-20 hour weekly office presence

Provide timely field support and supervision

Demonstrate leadership in staff development and accountability

Support adherence to updated crisis workflows and documentation standards

🔹 Reporting Structure

Reports to: Clinical/Program Leadership

Works in conjunction with:

Operations Coordinator (Toni)

Program Licensed Clinician