Field Service Training Coordinator

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

PURPOSE OF POSITION:

The Field Service Training Coordinator will be responsible for scheduling, organizing, and managing the needs of the Field Service Training program. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for supporting the development of technicians’ skills.

Additionally, this role also involves coordinating accommodations for trainees, ensuring that all apartment units are fully prepared and thoroughly cleaned before each training session.

ESSENTIAL FUNCTIONS:

• Issue tools and backpacks to newly hired Field Service Technicians, including assembling cable kits, managing shipments, and replenishing test equipment.

• Coordinate with division leads and or managers to organize trainees' flight itineraries and car rental arrangements.

• Collaborate with trainers to prepare training sessions and ensure all necessary materials are ready (i.e., building access/badge, key fobs).

• Provide administrative support as needed.

• Assist in filing and distribution of trainees performance evaluations and assessing the effectiveness of training programs.

• Maintain records and documentation of issued gear, cables, and calibration dates.

• Ensure all Test Reports generated during training are properly closed out.

• Arrange travel for field service trainers if needed.

• Update training databases and maintain the training session calendar.

• Process and track trainers’ expense reports.

• Proactively identify areas for improvement and collaborate with management to enhance operations.

SUPERVISION OF PERSONNEL:

• None

COMPETENCIES:

• Excellent Organizational Skills

• Professional Service Skills

• Team-Oriented

• Strong Time Management

• Dependability

• Attention to Detail and Thoroughness

EDUCATION AND EXPERIENCE:

• Minimum of 1-2 years of experience as a coordinator, planner, or warehouse manager.

• Prior Field Service administration experience is a plus.

• Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.).

• Ability to interact effectively with customers, sales teams, management, technicians, QC, and shop personnel.

• Strong written and oral communication skills.

• Ability to manage multiple tasks concurrently.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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