Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

NewCo Reference Job

Your Role and Responsibilities

Executes service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service to satisfy customers.

CORE RESPONSIBILITIES

Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).

Displays clear understanding of sense of urgency and care in their own area of responsibility.

Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.

Works with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

Utilizes the local practices to notify the account team about the opportunities.

Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.

Utilizes all relevant tools.

Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.

Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.

Identifies improvement needs and potential solutions for them in the ways of working.

Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.

Prepares all documents and customer reports to be signed by the customer representative.

LICENSES TO OPERATE / CORE VALUES

Reports unsafe practices and incidents.

Applies safety rules and safe practices as well as environmental responsibilities.

COLLABORATION / LEADERSHIP

In close co-operation with customer and other ABB teams, takes actions to identify new service business opportunities for ABB.

Reports work done in a timely manner and follows up when needed.

Coaches Associate Technicians and Associate Engineers.

Provides technical guidance to associates.

Acts as trainer when needed, for field service associates and customers.

Qualifications for the Role

Intermediate Level Vocational Education and Training (VET) Module in Electronic, Electrical, Removable Energy or similar

3 years experience on a similar role

Availability for short-term and high-frequency trips, both national and international.

English level: B2 or higher

Adaptability, proactive, capacity for initiative and autonomy and commitment to customer satisfaction.

Valid Class B driving license required.

Work model: #LI-Onsite

Location: San Fernando de Henares (Madrid)

What’s in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

Benefits

Our benefits? Competitive, comprehensive, and crafted with you in mind.

️ Comprehensive Insurance Coverage: You’ll be covered by our collective insurance plans in Spain – life, accident, and travel assistance – so you can feel secure whether you're at work or on the road.

️ Lunch Allowance: Receive a monthly allowance to enjoy your meals.

Home Office Flexibility: 2 days/week Work from wherever suits you best thanks to our flexible remote work options.

Company Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls.

Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.

Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life.

Wellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body

As part of the flexible benefits:

Private health insurance for you and your family so you can focus on feeling your best.

Kindergarten to support your children’s future.

Transport allowance: Encouraging sustainable commuting selecting an allowance for public transport.

More about us

Gamesa Electric is a worldwide leader in the design and manufacturing of electrical equipment, with extensive experience in photovoltaics, hydro-electric energy, marine propulsion, wind power and energy storage applications. Cutting-edge technology and innovation at service of renewable energies and environment, contributing with flexible complete solutions to make clean energy more affordable and reliable. Our target is leading the global renewable energy industry, driving the transition towards a sustainable world.

We have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking on a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

If you are interested in the position, please register via the link or send your application to [email protected]

A future opportunity

This role is part of our talent pipeline, which means it’s not currently open, but we’re always looking for curious minds, bold thinkers, and people who want to make an impact.

Click Apply to express your interest and be considered for future opportunities that match your experience and aspirations.

At ABB, we welcome people from all backgrounds and believe that diverse perspectives help us build a cleaner, smarter future.

Apply today or visit https://www.abb.com to learn more about how we help run what runs the world.