Field Service Technician - Indianapolis

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions invites you to join a team dedicated to helping people be their best in critical moments. From assisting firefighters in seeing around buildings to helping police officers navigate street corners, our work is meaningful, innovative, and highly impactful. We pride ourselves on being the best in our field!

As a global leader in professional mobile communications, Motorola Solutions boasts a rich history of technological breakthroughs and an extensive network of installed systems worldwide. Our primary focus is delivering mission-critical digital mobile communication systems for public safety and government clients.

The Indianapolis Field Service Organization is responsible for installing and maintaining P25 ASTRO radio systems for the State of Indiana and the city of Indianapolis. We provide comprehensive on-site maintenance, direct labor for installations, and system optimization.

Job Description

The successful candidate for this Indianapolis-based position must either live in the local area or be prepared to relocate/commute to the Public Safety customers location.

Responsibilities include offering technical support for custom mission critical systems and products. This involves advanced troubleshooting of software-based electronics, setting up communication infrastructure, and optimizing the performance of RF and Broadband architectures, including legacy analog and modern digital P25 data systems.

Key Responsibilities:

• Manage the optimization, maintenance, testing, and documentation of sophisticated communication networks.

• Submit weekly status reports detailing completed tasks and milestones.

• Utilize deep expertise in wired systems (LAN/WAN) to install, configure, and maintain network components like routers, switches, firewalls, and cabling.

• Maintain server hardware, operating systems, and software, resolving any application or system issues through effective troubleshooting.

Candidate Requirements:

• Technical Expertise: 2+ years of experience with Motorola Base Stations (Quantar, STR, GTR) and Centracom Consoles (Gold Elite, MCC7500). IP network configuration and T1 circuits is required, Motorola ASTRO Digital, Conventional, MCC Consoles, and SmartNet systems. Proven experience in P25, LMR, SmartZone, and Smartnet environments is necessary, specifically regarding ASTRO systems, radios, and RF infrastructure. Capable of configuring Juniper Routers and Aruba Switches, with a preferred background in Nokia LTE or Private LTE systems.

• Systems & Infrastructure Knowledge: A preference exists for individuals with a working knowledge of Motorola Trunked or Conventional ASTRO equipment, as well as Smartnet and SmartZone systems.
• Diagnostic & Testing Skills: Adeptness with digital RF power meters, TIMS, T1 and Ethernet test sets, and system analyzers is essential.
• Certifications & Education: An Associate's Degree in IT or Electronics, or a minimum of 3 to 4 years of field experience. Professional certifications like CCNA, Network+, or NRS1 are highly valued.

• General Skills: Proficiency in Microsoft Office, Google Suite, and Motorola programming software, combined with excellent communication skills and a professional demeanor.

• Compliance: Must hold a clean, valid driver's license.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $55,000 - $72,500 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate

Basic Requirements

• 2+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.