Field Service Technician II

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

Baxter Canada is seeking a Field Service Technician II. Reporting to the Service Operations Manager – Central Canada, will be Greater Toronto Area based, but expected to travel throughout the region, servicing customers in locations such as hospitals and long-term care facilities. The successful candidate will provide advanced technical service support, troubleshooting, major inspections, and complex repairs for all assigned products throughout the region and elsewhere as may be assigned.

Explore a Day in the Life of a Field Service Technician and learn more about Field Service Careers here. Every repair, every delivery, and every call makes a real impact.

Your Team

• At Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. This is where we create a place where we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer accounts.

What you'll be doing

• Driving and delivery up to 60% of a regular work week on average, including overnight travel.

• Service Hillrom & Baxter products. These include (Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM’s), troubleshooting and component replacement and minor cosmetic repairs.

• Deliver and remove product as well as complete functional checks.

• Develop and maintain good relationships and provide excellent customer service with various levels of internal and external customers.

• Demonstration to customer on how to use rental products.

• Used handheld device and Baxter order management system to coordinate customer orders for shipping and delivery

• Stay up to date and be proactive with safety, health, and quality in compliance with all company, governmental and customer regulations. Operate safely and within guidelines or regulations. Maintain a clean and safe work environment.

• Follow on-call rotation to provide 24/7 coverage. Exhibit excellent time management skills.

• The ability to regularly lift, push, and pull up to 50 pounds

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• Excellent verbal and written communication skills. Demonstrated experience in providing excellent in-person and telephone customer service

What you'll Bring

Required:

• Diploma or Degree from a Technical, Trade School, or a comparable combination of education and experience.

• Valid passport & visa for training and meetings to the US

• Valid driver's license with a minimum of three years current, clean drivers’ abstract

Preferred:

• 3+ years of troubleshooting experience

• Basic understanding of Microsoft Office Suite, and ability to use Teams/Zoom for virtual meetings.

• Experience or eagerness to learn and safely drive and operate a 5-ton truck about 20-24 feet in size.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $66,560 - $99,840 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.