Field Service Technician

Let’s talk about Canberra for a second
Canberra is a unique place.
Half the people you meet have a security clearance.
The other half will casually mention they “work in policy” and assume technology is someone else’s problem, ideally yours.

And then there are the buildings, no signage, no logos, just a very official-looking entrance and a strong sense you probably shouldn’t ask too many questions.
Also, everything is 15 minutes away, except when it’s not, and parking is both plentiful and somehow still stressful.

Which is a long way of saying… this is the perfect city for a Field Tech.
Because if you like variety, independence, and being the person who actually fixes things instead of talking about them in meetings, Canberra will keep you busy.

The role (aka not a desk job, thankfully)

This is proper Field Service.

You’re out and about. You’re onsite. You’re the person clients actually see when things go wrong (or ideally, before they go wrong).

You’ll be moving between environments, solving real problems, and occasionally being treated like a minor celebrity because you made the printer work again.

If sitting in a queue smashing tickets all day sounds appealing… this is not that role.

Who are we?
First Focus is Australia’s leading mid-market MSP (Cloudtango says we’re #1, eight years running, and we’re not arguing with that).
We’ve grown to almost 400 people across Australia, NZ, the Philippines and beyond, without becoming a corporate nightmare.
No politics. No silos. No “that’s not my job” energy.
We’re built around being informed, aligned, supported, and rewarding performance. Which means you’ll know what’s going on, be backed when things get tricky, and get recognised when you do great work.

Why you’ll actually enjoy this role
Field Engineers are a different breed, and we get that.
So we’ve built the role around what you actually care about:

• Real variety, different clients, different environments, different problems
• Strong relationships, you’ll be a familiar face, not just “the IT person”
• Proper support, backed by a capable Service Desk and experienced engineers
• Interesting tech, not just babysitting legacy systems forever
• Time to grow, because “Never Stop Growing” (one of our core values) isn’t just a poster on the wall

Also, we deliberately choose good clients. Life’s too short otherwise.

What you’ll be doing

• Providing onsite and roaming support across Canberra and surrounds
• Supporting environments from 10 to 500 users (yes, expect everything in between)
• Working across Microsoft stack, Azure, AD, M365, desktops, servers
• Supporting cloud infrastructure including Azure and Citrix
• Getting involved in project work, deployments, upgrades, migrations
• Acting as the face of First Focus to your clients (no pressure, but also yes, a little pressure)
• Collaborating with Service Desk and Engineering teams to keep things running smoothly

Requirements:
What you’ll bring

• Strong experience with AD, Azure, Exchange, and Microsoft 365
• Solid networking fundamentals (you don’t panic when someone says VLAN)
• MSP or IT service provider experience (ideal, but not mandatory)
• Great communication skills, especially face-to-face
• Strong organisation and time management
• Full driver’s licence and your own vehicle (Canberra buses are not your friend here)

Our values (the ones we actually live by)
We’re big on Be the Solution and Win Together, especially in Field roles where ownership matters.
If you’re curious about how that plays out day-to-day, it’s worth a look: https://www.firstfocus.com.au/about-us/

Benefits:
Benefits (aka the part everyone scrolls to)

• Competitive salary package including up to $90k + other benefits
• Free access to Uprise (1:1 coaching with qualified psychologists or counsellors)
• A real focus on work-life balance
• “Never Stop Growing”: 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply)
• Weekly internal training and a proper learning library
• FastTrack mentoring program
• MAD (Making a Difference) Council
• Regular social events and genuinely great team culture

The important bit
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Final thought
If you’re the kind of technician who prefers fixing problems onsite instead of discussing them in a meeting room with six stakeholders and a whiteboard… you’ll fit right in.