Field Service Technician

cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Summary

As a Field Services Technician, you will be responsible for the installation of access points and the completion of physical and wireless site surveys. Technicians will need to complete proper inventory, ticket management and asset recording prior to and during installation.

Duties and Responsibilities

Install and support wireless access points at customer location.

Manage all on-site installations.

Perform all on-site activities related to installation, configuration, and testing.

Completion of physical and wireless site surveys at customer locations

Prepare and update work orders, expense reports and time sheets to respective departments.

Function as a liaison between cb20 team and the customer.

Travel to customer locations and possess a flexible work schedule. Possibility of after-hours or early morning installations with proper notice.

Will be responsible for operating company vehicle and maintaining equipment stock.

Qualifications Requirements/Job Specifications

Education:       AAS degree in computer science preferred or equivalent combination of education and experience.

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Experience:     2+ years’ experience with field services support and network cabling. 2+ years’ experience with PC systems, related peripherals, structure cabling, common software programs and operating systems. A valid driver’s license is required.

Standards:       Ability to follow standards as outlined in the cb20 Company Manual.

Skills:              Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer. The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays). Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills.

Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs.

Lifting:             Ability to lift 50 lbs.

Clean Driving license/record.