Field Service - Site Operations Manager - Central

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

PURPOSE OF POSITION: The purpose of the Site Operations Manager is to oversee and manage daily field operations across multiple projects and regions, ensuring that Site Operations Leads, Representatives, and technicians are supported, aligned, and meeting IEM’s operational, safety, and customer service expectations. This role is responsible for coordinating workforce planning, ensuring consistent execution of operational processes, driving schedule adherence, and resolving higher-level project challenges. The Site Operations Manager plays a key leadership role in maintaining communication between field teams, clients, construction partners, and IEM leadership to support successful commissioning and project delivery.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and direction to Site Operations Leads and Site Operations Representatives and may have direct supervisory responsibilities depending on organizational structure.

ESSENTIAL FUNCTIONS:

• Oversee daily field operations across assigned regions, ensuring staffing, scheduling, and resource coordination support project objectives and customer requirements.

• Manage and support Site Operations Leads while maintaining direct oversight of Site Operations Representatives to ensure staffing, scheduling, documentation, and site coordination are executed consistently across job sites, providing guidance, performance feedback, and operational direction to meet Field Service expectations.

• Coordinate workforce planning, forecasting labor needs, and ensuring appropriate staffing levels for active and upcoming projects.

• Review and validate schedules created by Site Operations Leads, ensuring accuracy, feasibility, and alignment with customer milestones and commissioning requirements.

• Serve as the primary point of escalation for Site Operations Leads regarding complex scheduling conflicts, customer concerns, site issues, or operational barriers.

• Maintain strong communication with construction managers, general contractors, and customers to ensure expectations are met and operational challenges are addressed proactively.

• Monitor project progress, milestone completion, documentation accuracy, and compliance with customer and internal requirements; hold teams accountable for timely and accurate deliverables.

• Partner with Project Controls, Field Service Leadership, and other departments to coordinate staffing, address operational risks, and support project planning.

• Evaluate and standardize operational processes across regions to ensure consistent execution of scheduling, documentation, logistics, and communication procedures.

• Conduct regular site visits to monitor operational performance, support Leads and Representatives, and ensure adherence to IEM’s safety, quality, and workflow standards.

• Review customer schedules and commissioning plans to ensure operational readiness and identify potential risks to project success.

• Lead the resolution of operational bottlenecks, staffing shortages, equipment constraints, or documentation inconsistencies that impact field productivity.

• Facilitate commissioning readiness by ensuring tools, materials, equipment, and personnel are prepared and available as required across job sites.

• Support recruiting efforts by helping identify workforce needs, participating in interviews, and assisting with onboarding of Site Operations Leads, Representatives, and technicians.

• Develop and deliver training for Site Operations Leads and Representatives, reinforcing IEM standards for communication, documentation, customer engagement, and operational execution.

• Promote a safety-first culture by ensuring all field personnel follow IEM, customer, and site-specific safety requirements; reinforce accountability for safe work practices.

• Track and report on operational metrics, staffing levels, productivity, milestone performance, and commissioning readiness to Field Service leadership.

• Build and maintain strong customer relationships by providing timely communication, ensuring consistent field operations, and addressing concerns promptly.

• Support strategic planning for Field Service operations, including growth planning, regional expansion, staffing models, and process improvements.

• Perform other duties as assigned by management.

COMPETENCIES:

• Operational Leadership: Provides strong leadership to Site Operations Leads and Representatives, ensuring consistent, high-quality execution of daily field operations.

• Workforce Planning & Coordination: Forecasts labor needs, plans staffing strategies, and ensures alignment between workforce availability and project demand.

• Customer & Stakeholder Management: Builds and maintains customer relationships through proactive communication, professionalism, and issue resolution.

• Strategic Problem-Solving: Identifies operational challenges and develops practical, effective solutions to maintain project momentum.

• Process Improvement & Standardization: Implements and reinforces consistent operational workflows, documentation procedures, and communication practices across regions.

• Safety Leadership: Models and enforces safe work practices, ensuring all team members meet IEM and site-specific safety standards.

EDUCATION AND EXPERIENCE:

• Associate degree in Construction Management, Engineering, Business, or a related field required; bachelor’s degree preferred.

• 5–7 years of field operations, commissioning support, construction site coordination, or similar industry experience.

• Minimum 2 years of experience in a lead, supervisory, or managerial field operations role.

• Demonstrated success in managing field teams, staffing coordination, and operational execution in a fast-paced environment.

• Strong customer-facing experience required, with emphasis on communication, issue resolution, and relationship management.

• Proven ability to manage complex schedules, multiple projects, and competing priorities.

• Experience developing staff and supporting performance improvement.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 50% Walking/Standing – 50% Lifting: Must be able to bend, lift and carry up to 25lbs. Vision: Long periods of close work on a computer screen.

Travel: Occasional travel (up to 60%) may be required to IEM regional field offices and vendor sites.

Mental Demands: Ability to manage multiple tasks, evaluate complex operational issues, and make decisions under pressure.

Environment: Climate controlled office space and warehouse space.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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