Field Service Manager

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

The primary role is to supervise the field service technician group and their deployment on service projects. Field Service Manager responsibilities will be to supervise and manage the service department personnel and the workload, overtime, overall demand on labor resource planning and support quoting and selling of service opportunities.. Project management responsibilities will be to manage the parts and labor resources needed from initial site visit through final installation, start-up and commissioning. Position will require field based and office-based work and may require travel

20-25%.

Key Responsibilities: 

• Supervise, manage and responsible for coaching and training of service technicians.
• Manage workload, overtime and overall demand on labor resource planning.
• Monitor cost and overall profitability of service orders.
• Work with Project Management and Project Engineering to review equipment installation and parts lists, and vendor required items.
• Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations.
• Supervise start-up & commissioning of the equipment.
• Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation.
• Provide aftermarket service support to clients.
• Work with sales and aftermarket team on proposals and service contract opportunities

Job Qualifications

• Minimum of 2-5 years of field service management or project management experience required.
• Must have strong technical ability on electro-mechanical equipment.
• Individual should be able to interact and develop relationships with the sales department, customers and management.
• Excellent verbal and written communication skills
• Previous safety and/or hazmat training a plus
• Valid driver's license
• Ability to work on a flexible work schedule.
• Dynamic and passionate with a strong teamwork mentality

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually loud.

Compensation - The salary range is tied to the market for similarly bench-marked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $111,234 - 125,625 USD annually.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.