Field Service & Installation Technician

Confidential

Not specified permanent

Posted: January 30, 2026

Job Description

Matthews Australasia Pty Ltd
Matthews Australasia is a market leader in product identification, traceability, and software solutions, delivering innovative printers, labellers, and integrated systems that keep customer production lines running smoothly. We’re currently seeking a hands-on Field Service & Installation Technician with genuine customer-first mindset and a strong mechanical aptitude to join our service team.

About the role

This is a field-based role where you’ll install, service, and maintain specialised equipment at customer sites. You’ll enjoy variety, autonomy, and direct interaction with customers while troubleshooting and resolving technical issues.

Key responsibilities

Service, and maintain Matthews equipment

Diagnose and repair mechanical faults

Perform preventative and corrective maintenance

Provide professional on-site and phone support communication to customers

Install and commission new equipment

Train customer operators on equipment use

Complete service reports and job documentation accurately

Manage tools, spare parts, and vehicle stock

Work safely in line with WHS requirements

Participate in an on-call roster as required

What we’re looking for

Strong mechanical aptitude and hands-on troubleshooting skills

Excellent customer service and communication skills

Ability to work autonomously and manage your time effectively

Willingness to learn new technology and systems

Comfortable working across different customer sites

Current Australian driver’s licence

What we offer

Full product and systems training

Company vehicle, tools, and phone

Supportive team culture

Variety and long-term career opportunities

Competitive salary package

If you’re mechanically minded, enjoy problem-solving, and take pride in delivering great customer service, we’d love to hear from you.

Apply now

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