Field Service & Installation Technician
Confidential
Posted: January 30, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
Field Service & Installation Technician with hands-on experience in installing, servicing, and maintaining specialized equipment at customer sites.
Required Skills
Job Description
Matthews Australasia Pty Ltd
Matthews Australasia is a market leader in product identification, traceability, and software solutions, delivering innovative printers, labellers, and integrated systems that keep customer production lines running smoothly. We’re currently seeking a hands-on Field Service & Installation Technician with genuine customer-first mindset and a strong mechanical aptitude to join our service team.
About the role
This is a field-based role where you’ll install, service, and maintain specialised equipment at customer sites. You’ll enjoy variety, autonomy, and direct interaction with customers while troubleshooting and resolving technical issues.
Key responsibilities
Service, and maintain Matthews equipment
Diagnose and repair mechanical faults
Perform preventative and corrective maintenance
Provide professional on-site and phone support communication to customers
Install and commission new equipment
Train customer operators on equipment use
Complete service reports and job documentation accurately
Manage tools, spare parts, and vehicle stock
Work safely in line with WHS requirements
Participate in an on-call roster as required
What we’re looking for
Strong mechanical aptitude and hands-on troubleshooting skills
Excellent customer service and communication skills
Ability to work autonomously and manage your time effectively
Willingness to learn new technology and systems
Comfortable working across different customer sites
Current Australian driver’s licence
What we offer
Full product and systems training
Company vehicle, tools, and phone
Supportive team culture
Variety and long-term career opportunities
Competitive salary package
If you’re mechanically minded, enjoy problem-solving, and take pride in delivering great customer service, we’d love to hear from you.
Apply now