Field Service Engineer Level 3 - Gatwick

Smiths Detection, a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place - https://youtu.be/JmcKLJTrHLc

We have a fantastic opportunity to join our Service team as a Field Service Engineer, supporting key aviation customers across the Gatwick region.

This is a critical and highly visible role where you’ll be responsible for installing, servicing, troubleshooting, and repairing advanced Trace and X-ray equipment, playing a vital part in keeping airport operations running safely and efficiently.

Even better, all travel is paid door-to-door, meaning no unpaid commute time.

What you’ll be doing

• Delivering high quality service and repair support, ensuring strong customer satisfaction
• Installing, maintaining, and repairing complex electrical and mechanical equipment
• Diagnosing faults and resolving issues in the field
• Managing parts, repairs, and service documentation efficiently
• Producing reports and maintaining accurate service records
• Supporting customers with training and technical advice
• Collaborating with senior engineers and product teams
• Contributing to continuous improvement of equipment and processes
• Ensuring compliance with health, safety, and environmental standards
• Supporting other clients including Southampton & Bournemouth Airports. 

You’re a driven and self-motivated engineer who enjoys working autonomously in a fast paced, customer facing environment.

Essential:

• Level 3 Engineering qualification (electrical, electronic, or mechanical) or equivalent experience
• Experience in troubleshooting and repairing electrical/mechanical systems
• Strong customer focus and communication skills
• Comfortable using MS Office and learning new systems
• Ability to travel at short notice
• Full eligibility for UK Security Clearance (must have lived/worked in the UK for 5+ years)

Desirable:

• Experience with air conditioning systems
• Previous field service or technical support experience

To find out more about life at Smiths Detection check out our LinkedIn https://www.linkedin.com/company/smiths-detection/ and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)