Field Service Engineer Level 2

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

This is a role for a highly developed Field Service Engineer, with broad experience across one or more products in non-intrusive detection field. Team orientated, you’ll have advanced electromechanical product training, including technical and operator training. As a good communicator, you’ll be comfortable giving operator level training to end users.

With cross-training on all our products, you’ll be servicing them at customer sites across the UK. That includes working on some special high-visibility projects. You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment. On some projects you may be supervising colleagues. When not in the field, you’ll be proving technical assistance, and liaising with customers.

You’ll also be expected to:

• Meet daily service repair needs and drive customer satisfaction
• Document all inspections, maintenance and repair work, and review logs for open issues
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product and equipment performance and recommend modifications or improvements

You’ll be working with customers and colleagues across different departments including management, technical resources, and sales and marketing. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.

You’ll need…

You should have an Associate degree, ONC, HNC or equivalent experience, along with the aptitude to learn specialized software programs. Your experience should ideally include working with mechanical and air-conditioning systems, troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.      

 

Arabic language is required. 

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)