Field Service Consultant Edmonton

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

Our Core Values 

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

 Courageous Spirit - Intentionally moving forward while persevering in a positive manner.

Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.

Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

This position reports to the Manager, Field Service Delivery.

Position Highlights

Title: Field Service Consultant

Location: Candidates will be from the Edmonton area and will be providing support at various client sites within the Mid – Northern Alberta region.

Full time, Permanent

Hours: Some hours will be scheduled, others will be ad hoc with some after-hours support required as needed

After hours’ work may be required, all after hours work must be pre-approved by the client and ESW.

Core Competencies required for this position 

Technical expertise – advanced knowledge of applicable software and hardware

Client Service Excellence - strong client‑centric mindset with the ability to deliver exceptional service in diverse and sometimes high‑pressure environments.

Problem‑Solving & Analytical Thinking - Ability to analyze complex technical issues and implement effective resolutions both remotely and onsite.

Independence & Team Collaboration - Demonstrated ability to work independently in remote settings while contributing effectively to team‑based projects.

Adaptability & Prioritization - ability to manage multiple priorities, shifting schedules, and varying client needs

Ethics & Professional Integrity - High ethical standards with a strong sense of responsibility, confidentiality, and trustworthiness

Physical & Safety Readiness - Physically capable of lifting up to 70 lbs. and performing fieldwork in diverse conditions.

Primary Focus / Job Description

Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field as well as emergency support when required. Support can be expected to be provided both in person as well as remotely.

This position may require traveling to and working at remote sites.

You will be supplied with a mobile device to ensure our clients have support at all times.

You will be supplied with a Fleet Truck for client site visits.

The successful candidate must be client centric (internal or external) and must have excellent client service skills

Scope

Work will include deployment and support of hardware and/or applications.

These functions will be performed in a team environment, but you will also have individual duties to perform which may include clearing any debris left from the deployment.

Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.

Other duties as assigned.

Skills and Experience Required 

Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required

Supervision of third-party contractors performing IT-related installations or maintenance may be required

Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required

CompTIA A+, Network + and PDI+ certifications are desirable

Experience working within ticketing/tracking software is required.

Experience working with Security cameras, and associated hardware.

Point to Point Wireless experience, app virtualization knowledge, would be valuable skills

Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess

Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required

Network and fiber optic cable installation and termination experience are desirable

Proficient verbal and written English skills are required

Basic vehicle maintenance skills, checking oil, tire pressure, etc.

Other Required Knowledge, Skills and Experience

Client focus and advanced client service skills

Proficient verbal and written English skills are required

Ability to contribute in a team environment, and be competent working independently

Ability to work efficiently under pressure and remain calm in stressful circumstances

Strong organizational and prioritizing skills are required

High ethical standards and trustworthiness

Ability to think logically and be capable of analyzing complex problems

Other Desirable Knowledge, Skills and Experience

CompTIA A+, Network + and PDI+ certifications are desirable

Working Conditions

This position may require the successful candidate to stay in client-provided camps or hotels at times

This position may require the successful candidate to travel extensively

Camps supplied by the client have a zero-tolerance policy regarding drugs and alcohol (dry camps)

This position requires the successful candidate to be physically capable of lifting up to 70 lbs.

The successful candidate must be capable of operating a motor vehicle and have a clean driver’s abstract

Schedule will vary depending on location being supported

Unscheduled or after-hours support may occasionally be required

The successful candidate must comply with the safety standards of ESW and/or its clients

Contacts

Client Infrastructure Groups – These individuals may assist with ongoing operational and project-related work

Client Project Managers and/or Business Analysts - These individuals may provide direction regarding ongoing project-related activities

Clients in the field - Your daily contact will be with the individuals working at the client's field sites

Other members of the ESW team

Reporting Relationships

IT Consultant reports to the Service Delivery Manager

No co-workers report to the IT Consultant.

Additional Comments

Required safety certifications include H2S Alive, First Aid and WHMIS. These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.

Background checks and other assessments are conditions of employment.

Tool Requirements supplied by Technician

Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)

Open Wrench Set

Knife or Multitool

Headlamp or Flashlight

Hammer

Wire strippers

Pliers (Needle nose and Lineman)

Socket Set

Side cutters

Wire Crimpers (RJ-45, RJ-11, Coax)

Punchdown Tool

Cordless Drill

Tape Measure

To Apply: Click here to apply through BambooHR or copy this link into your browser:

https://eswitbusinessadvisors.bamboohr.com/careers/259?source=aWQ9Nw%3D%3D

Please provide a cover letter, kindly include:

Where you saw this position advertised

If you were referred to this position, the name of the ESW co-worker who referred you.