Field Service Associate – Merchant (60-80%)

IN SHORT:
Our Merchant Team makes sure that everything runs smoothly at our 800+ corporate customers and that hygiene standards are met for all FELFEL fridges and Gavetti coffee machines. 

You’ll be coordinated by our Dispatcher Team, which creates daily routes for each Merchant. On a typical day you’ll visit 5–8 corporate customers, check on site that everything is working with the FELFEL fridge and the Gavetti coffee machine, and restock utensils if needed. Since we are regionally organized throughout Switzerland, your starting point is flexible and we adapt route planning as best as possible to your home location. Depending on needs, your region may change at short notice. Most important of all: after your visit, the FELFEL fridges and Gavetti coffee machines look clean, inviting, and ready to enjoy!

The team motto: go the extra mile – give everything possible to make our customers happy :)

Workload: 60–80%
Location: Zurich

YOUR RESPONSIBILITIES:
• Corporate customer visits: As a FELFEL Customer Merchant you independently visit FELFEL locations at companies across Switzerland in our FELFEL e-vans. You are the FELFEL face on site for our customers. 
• Fridge maintenance: On site, you carry out service checks, control inventory, thoroughly clean the fridge, ensure hygiene standards are met, and restock cutlery and utensils.
• Planogram changes: You implement updates by adding new features or adjusting existing elements so that the fridge always looks modern and attractive.
• Coffee machine service: You clean the Gavetti coffee machine and its components (milk cooler, base unit, etc.), restock cream and sugar, and make sure the decoration around the machine looks tidy and appealing.
• Recycling: You ensure the recycling station is correctly set up and functioning, and you empty the recycling bags (or take them with you in the truck). Occasionally, you’ll deliver larger loads to our recycling partner.

A typical day starts around 8 am, when you head straight to the companies planned by the dispatcher. You’re usually on the road until 5–6 pm. You work independently but stay connected with dispatch via phone or messaging if needed.

YOUR PROFILE:
• Service experience or experience in a similar customer-facing industry is a plus
• Warm personality: you spread Customer Happiness – always starting with a smile
• Availability at least two full days per week
• We also welcome parents with kids – scheduling is flexible if changes come up
• Reliability, independence, attention to detail, precise working style
• Initiative and common sense
• Confident driving larger cars/small vans (category B license). If you’re not yet a parking pro – no worries, free training provided ;-)
• Fluent in English is a must  - German or French is a plus
• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport

OUR BENEFITS:
• CHF 25.00 per hour 
• Insights into Operations, Customer Excellence, and Sustainability in a dynamic food-tech company
• Internal Customer Excellence training
• Responsibility from day one and plenty of independence
• Sightseeing tours across Switzerland ;-) You’ll be everywhere
• Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
• Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine

Does this sound like the job for you? We can't wait to learn more about you! APPLY NOW with your complete documents in either German or English.

ABOUT US:
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. 
 
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
 
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. 
 
www.felfel.ch