Field Service and Technical Advising Specialist

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Field Service and Technical Advising Specialist

Location: Guinea, Port of Morebaya  

Role Summary/Purpose  

The Technical Advisor will provide Wabtec Locomotive technical advice to customer maintenance staff for all owned locomotives on the customer rail network. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing are completed in a timely manner, safely and to the agreed Maintenance Instructions (MI’s). Provide trouble shooting advice to customer technicians. Work closely with Reliability Engineers to improve key locomotive performance KPI’s. Ensures material is provided by the Wabtec Stores team ‘Just in Time’ (JIT) for all maintenance opportunities. Works closely with the other TA’s, material team and Service Leader to ensure all locomotives that depart customer maintenance shops are best prepared to complete 100% successful journeys. Engage and discuss Wabtec technical products with customer Team to improve reliability / productivity.

 

Main Duties:

 

Reporting directly to the Lead Technical Advisor this role will;

• Respond and execute on requests for planned and unplanned maintenance, troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;
• Providing training and assistance to customers on product maintenance, troubleshooting and repair to ensure maintenance best practice compliance and according to Wabtec MIs.
• Track product performance metrics and issue recommendations for continuous improvement.
• Coordinating implementation of field modifications and monitor effectiveness; 
• Performing joint investigation of failed components with the customer for warranty administration;
• Interaction with Wabtec teams worldwide on issues, product development and training
• Wabtec Internal reporting and team duties
• Ensure timely resolution of customer issues and customer satisfaction
• Report and communicate project updates
• Reporting on performance criteria and customer monthly meeting
• Develop a deep understanding of the customer’s business to identify opportunities for account growth
• Achieve internal Product training certification training within set duration.
• Participate and contribute during EHS initiatives to ensure work is conducted in a safely manner.

 

Desired Characteristics

• Proven analytical and organizational ability.
• Effective problem identification and solution skills

• High level of dependability, a great attitude, and an ability to work well with a team towards achieving common goal.
• Proven ability to work well withing a diverse team.

 

Minimum Requirements

• Degree in Technical discipline from an accredited College or University.
• Minimum of 3 years’ experience working within the Rail or similar Industry
• Experience and ability to work in shop environment and to work various shifts on various days as required.
• Demonstrated ability to analyze and resolve problems with customer focus
• Must be Guinean National

Must be fluent in in French and English. Mandarin/Chinese will be an added advantage

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.