Field Sales and Service Engineer (US)

About Trio Mobil

Trio Mobil is a technology company dedicated to preventing accidents and improving efficiency in industrial operations with the mission of helping every employee return home safely. As a pioneer in AI and IoT-based Industrial Safety Solutions, Trio Mobil delivers innovative technologies for real-time risk detection and proactive safety management, enabling safer and smarter workplaces.

With 1,000,000+ connected devices, we serve 20,000 customers providing turn-key solutions to multinational brands in 65 countries across 5 continents. Headquartered in the United States, Trio Mobil operates globally across Europe, MEA, and APAC, supported by branch offices, distributors, and comprehensive after-sales assistance.

Our team of 250+ professionals, including 60+ in R&D, ensures all intellectual property is developed and produced in-house, delivering innovation and reliability worldwide.

Who We Are Looking For

We are looking for a Field Sales and Service Engineer who can operate confidently at the intersection of hardware, industrial environments, and Edge AI technologies. This is a highly hands-on, client-facing role that plays a crucial part in delivering world-class safety solutions in warehouses and production facilities.

Job Description

The Field Sales/Service Engineer has the following responsibilities;

Sales Engineering

• Demonstrate products and services to clients, assisting them in selecting solutions best suited to their needs.

• Become subject matter expert on all technical aspects of the Trio Mobil product set.

• Provide customers guidance in the electrical and mechanical integration on customer equipment, following Trio Mobil guidelines and customer safety rules during the sales cycle.

• Conduct site visits and risk assessments at customer locations.

• Provide necessary support to sales including required documentation and processes needed for quoting and order to delivery processes.

Installation & Commissioning

• Install Trio Mobil forklift and pedestrian safety systems and ensure all components are configured, calibrated, and fully operational.

• Perform onsite electrical and mechanical integration on customer equipment, following Trio Mobil guidelines and customer safety rules.

Technical Support & Troubleshooting

• Diagnose, isolate, and resolve hardware, software, and connectivity issues in the field.

• Provide clear documentation of findings and corrective actions.

• Escalate complex issues to engineering and R&D teams when needed.

Customer Interaction & Training

• Serve as the onsite technical representative of Trio Mobil, fostering trust and clarity during visits.

• Train customer operators, maintenance teams, and supervisors on system usage, best practices, and basic troubleshooting.

• Communicate professionally with customer stakeholders before, during, and after each visit.

• Coordinate and manage routine meetings with customers that in doing short term engagements such as Proof of Concepts, Proof of Value, etc.

Site Readiness & Project Coordination

• Assess customer site conditions ahead of installation and coordinate any required preparations.

• Collaborate with internal teams (project managers, sales, R&D, etc.) to ensure smooth execution of deployments.

Quality, Safety & Compliance

• Maintain compliance with customer EHS requirements.

• Provide feedback to the product team regarding field performance, recurring issues, and opportunities for improvement.

• Contribute to continuous improvement by identifying process gaps and proposing actionable enhancements.

Travel & Flexibility

• Travel nationwide (70-80%) to support sales efforts, installations, service calls, and project work.

• Adapt to dynamic schedules, customer needs, and evolving technical requirements.