Field Operations Supervisor

About Gridware
Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.

Role Overview
The Field Operations Supervisor is responsible for leading Gridware’s day-to-day field deployment operations. This role will be part of a team consisting of two other field supervisors. This person will be hands-on in the field while managing and mentoring Field Operations Specialists who support the installation of Gridscopes. The role blends operational execution, people management, logistics coordination, and continuous process improvement. This is a highly operational role for someone who thrives in the field, takes ownership, and can translate plans into reliable execution.

Responsibilities :
• Lead, train, and manage Field Operations Specialists performing Gridscope installations
• Set daily/weekly field priorities and ensure work is executed safely and efficiently
• Conduct ride-alongs, on-site coaching, and performance feedback
• Serve as the primary point of escalation for field issues
Installations & Field Execution
• Oversee and participate, as needed, in Gridscope installations
• Ensure installations meet Gridware quality standards
• Review and validate field specialist installations to ensure collected data is without error
• Coordinate access and schedules with internal project managers and utility partners
Operations & Logistics
• Own field workflows, documentation, and standard operating procedures (SOPs)
• Track installation progress, field metrics, and operational KPIs
• Identify inefficiencies and continuously improve field processes
Cross-Functional Collaboration
• Partner closely with Engineering, Product, and Customer Success to provide field insights and learnings
• Provide structured feedback from the field to improve product design and deployment processes
• Support pilot programs, new product rollouts, and process scaling efforts
Safety & Compliance
• Enforce safety policies and best practices
• Submit incident reports when necessary
• Lead safety briefings and trainings as needed

Required Skills:
• 5+ years of experience in field operations, installations, or technical deployments
• 2+ years of experience leading or managing field technicians or crews
• Comfortable working outdoors and in utility or industrial environments
• Strong troubleshooting and problem-solving skills
• Excellent organizational and communication skills
• Willingness to travel frequently (50-75%) and work flexible hours as needed
• Valid driver’s license

Bonus skills:
• Experience working with utilities, electrical infrastructure, or grid-adjacent hardware
• Experience scaling field teams or building SOPs from the ground up
• Background in construction, telecom, renewables, or utility operations

This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!

Benefits
Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
Paid parental leave
Alternating day off (every other Monday)
“Off the Grid”, a two week per year paid break for all employees.
Commuter allowance
Company-paid training