Field Operations Manager

Essel

Oakland, California, United States permanent

Posted: February 15, 2024

Required Skills

Job Description

Join Our Dynamic Team!

Ready for an exciting opportunity to lead and shape the future of home services? Become a Handyperson Manager and be at the forefront of redefining how homeowners experience effortless living. Our team is on a mission to revolutionize the industry, and we want you to be a key player in this exciting journey!

Responsibilities: Be the Architect of Exceptional Home Services!

• People Leadership: Imagine being the maestro of a skilled orchestra—direct 15-20 handypersons in the field, fostering a vibrant culture that resonates with our mission.
• Training and Performance: Be the mentor and coach, elevating your team's strengths through daily reports, metrics, and targeted training sessions. Mold them into superheroes across various maintenance disciplines.
• Scheduling and Escalations: Feel the adrenaline as you optimize schedules, handle real-time escalations, and ensure seamless member experiences. You'll be the go-to person for turning challenges into success stories.
• Scope of Work and Troubleshooting: Be the detective—pre-scope tasks, provide on-call troubleshooting support, and ensure our team is always one step ahead in delivering outstanding service.
• Recruiting and Onboarding: Be the talent scout, curating a pipeline of potential rockstars. Lead the charge in creating a team that's not just ready but raring to go!
• Market and Operations Development: Be the innovator, working alongside the General Manager on projects that amplify team performance, scale stability, and overall business brilliance.

Requirements:
Qualifications and Compensation: Your Next Adventure Awaits!

• Experience: Bring your 15+ years of expertise in home/property maintenance, construction, or general contracting, and be part of a legacy in the making.
• Leadership: With 5+ years of managing remote teams, demonstrate your knack for hiring, training, and retaining top-tier talent.
• Customer Service: Dive into your 5+ years of customer-facing roles, showcasing your ability to turn challenges into delight and escalate resolutions to success.
• Licensed: Flash your active General Contractor license (preferred), proving you're not just experienced but officially recognized.
• Field Ready: Get ready to be on the frontline, spending 50%-70% of your time in the field. A valid Driver’s License, reliable transportation, and current proof of insurance? We've got a seat waiting for you.
• Compensation: Your stellar performance comes with a competitive salary range of $85k-$110k. We believe in rewarding excellence!
• Benefits: Enjoy the perks—Medical, Dental, Vision, 401k, FSA, 25%-50% Work from Home, Flexible Time Off Policy, and Mileage Reimbursement. We care about your well-being!
• Start-Up Equity: Grab a piece of the action! Own stock in a company that's not just growing but skyrocketing!

Competencies: Your Toolkit for Success!

• Leadership: Inspire outcomes with your proven leadership style.
• Coaching: Build a culture that echoes influence and resilience.
• Expertise: Showcase your deep knowledge of home maintenance and regulations.
• Organization: Be the maestro of multitasking, always on time and on budget.
• Problem-Solving: Thrive in ambiguity and find joy in solving problems innovatively.
• Analytics: Let data be your guide; excel at data analysis and metrics.
• Ownership: Act like an owner, supporting our members year-round.
• Technical Prowess: Be tech-savvy, with the ability to learn new tools at the speed of innovation.

Benefits:
Industry Standard Benefits

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