Field Operations Manager
Confidential
Posted: March 2, 2026
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Quick Summary
Leads the Field Operations team to ensure efficient delivery of service and maintenance of equipment, while maintaining high customer satisfaction and team development.
Required Skills
Job Description
Field Operations Manager
US Water Culligan Group
US Water Culligan Group is seeking a hands-on, results-driven Field Operations Manager to lead service and delivery operations. This leadership role oversees residential and commercial service technicians, delivery drivers, scheduling, inventory, safety, and overall field performance.
This position will co-operate the location alongside the Office Manager, working as a leadership team to ensure operational efficiency, customer satisfaction, financial performance and team development.
If you have strong mechanical aptitude, leadership experience, and a passion for customer service, this could be your new career!! We want to hear from you.
What You’ll Do
Service Operations
Supervise, schedule, and train residential and commercial service technicians
Oversee installations and service calls
Control labor and repair expenses
Maintain service quality and customer satisfaction
Delivery Operations
Manage bottled water, salt, and product delivery operations
Supervise delivery drivers and serve as backup driver when needed
Monitor delivery costs and vehicle maintenance
Coordinate delivery schedules with the CSR team
Leadership & Management
Manage inventory levels within budget
Monitor department performance and control expenses
Support safety initiatives and enforce company policies
Provide hands-on troubleshooting and customer support
Collaborate with Sales, Customer Service, and Management teams
Qualifications
Associate degree or two-year technical degree preferred, or equivalent experience.
5+ years of experience in plumbing, water treatment, utilities, or related field
Prior leadership experience of 10 or more team members
Strong mechanical and problem-solving skills
Proficient with Microsoft Office (Excel, Word, Outlook)
Valid driver’s license required
Physical Requirements
Lift up to 80 lbs (over 80 lbs with assistance)
Ability to bend, kneel, crawl, climb stairs/ladders, and work in field environments
Ability to operate computers and standard office equipment
Compensation & Benefits
Competitive base salary
Bonus and commission opportunities
Health benefits package (Medical, Dental, Vision)
Retirement benefits package- Fully Vested at 90 days
Paid time off- Sick & Vacation
Career advancement opportunities
Employment Requirements
Clean Motor Vehicle Record (MVR)
Background check
Drug screen
DOT physical
About Culligan
Culligan is a recognized leader in residential and commercial water treatment solutions with nearly 90 years of industry experience. We are known for innovation, service excellence, and long-term customer relationships.