Field engineer

Location: Tokyo, Japan

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in Japan since 1970, Thales promotes technological innovation and is an active and recognised partner for the development of Japanese infrastructure. Our strategy focuses on strengthening local partnerships and collaborating with key Japanese industrial players to address global needs as we continuously establish a dynamic and skilled workforce.

The Field Engineer will be a member of the CSS team, providing support for defense projects in Japan.

Responsibilities: 
•    Serve as the primary point of contact for engineering and quality-related queries concerning Thales’ products, taking full ownership of customer-reported issues affecting in-service products and systems, and providing expert technical assistance as needed.
•    Deliver comprehensive technical support to customers both onsite and remotely (via email and telephone), including troubleshooting, fault investigation, repair, and rework at customer locations. Prepare detailed reports on product issues and maintenance activities.
•    Collaborate closely with internal engineering and support teams in Thales Japan and Thales global factories to escalate and resolve complex technical challenges.
•    Represent Thales in technical discussions with customers, acting as an effective liaison between customers and Thales’ factories. Accurately relay customer requirements, feedback, and inquiries, including interpretation as necessary.
•    Participate in pre-shipment inspections (Factory Acceptance Tests) at global Thales’ factories, working alongside customer inspectors. Organize pre-delivery inspections in warehouse in Japan with or without customers before delivering products to customers.
•    Deliver practical, hands-on training and guidance to customers to ensure proper usage and maintenance of Thales’ products.
•    Conduct and support testing activities in accordance with specifications.
•    Manage product demonstrations for Thales’ solutions as part of pre-sales activities.
•    Actively contribute to the sharing, management, and capitalization of technical knowledge within the company.
•    Support project managers in ensuring the on-time delivery of Thales products and associated test records to customers.
•    Maintain and update technical documentation, including test records, drawings, procedures, and incident reports.
•    Accurately document service activities, identified issues, and technical solutions with a strong emphasis on accuracy, clarity and detail.
•    Build and maintain strong, professional relationships with customers and partners to foster trust and collaboration.
•    Consistently adhere to safety, quality, and company policies while performing all field activities.

Requirements: 
•    Bachelor’s degree in mechanical engineering, electrical engineering, telecommunications, computer science, or a related field.
•    Minimum of 3 years of experience in field support, technical service, or a similar role.
•    Hands-on experience and technical proficiency with electronics, optronics, sonar, radar, radio, or telecommunication equipment and systems.
•    Basic understanding and practical knowledge of TCP/IP protocols and networking systems, including switches, routers, and firewalls; experience with network design and equipment configuration is preferred.
•    Excellent written and verbal communication skills, with the ability to effectively manage communication with internal and external stakeholders.
•    Ability to work independently as well as collaboratively within a team environment.
•    Demonstrated ability to fulfill and enforce commitments (results and deadlines), take responsibility for decisions, and exhibit reliability and integrity in professional duties.
•    Strong problem-solving skills and technical aptitude.
•    Exceptional attention to detail and a high standard of accuracy in all work.
•    Willingness to travel to customer sites within Japan and to Thales factories outside of Japan, as required.
•    Native-level proficiency in Japanese and advanced proficiency in English, both written and spoken.
•    Strong desire to take on challenges and see them through to completion.
•    Possession of a Japanese driver’s license.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.