Field Application Engineer

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

 Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

The new recruit will be part of the Field Application Engineering Sales team for EMEAI and based in Bangalore. 

Responsabilities:

1) Interface with customers and help sales rep during technical discussions

2) Be the connection between Engineering and the customer

3) Understand customer requirements and advise which Sandisk product to use

4) Perform Level 1 failure analysis on Field returns

5) on site support for OEM customers 

Requirements:

1) Knowledge of eMMC, UFS, SD Card, NVMe interfaces

2) knowledge of Linux (Ubuntu), Windows. Other OSes a plus (Yocto Linux, Android, QNX)

3) Basic programming/shell language knowledge (Python, Ruby,  bash) is a plus.

4) Experience in HW debugging                          

5) Strong autonomous problem-solving capabilities

6) Customer oriented communication skills   

7) Availability to travel for up to 30% of the time.         

 

As a Field Application Engineer, you’ll be the bridge between technical expertise and customer satisfaction. Your role involves collaborating with engineering, sales, and customer service departments to address technical issues related to our products and services. You’ll liaise with clients, incorporate user-defined needs and feedback into application designs, and provide essential technical support. If you’re passionate about solving complex challenges and ensuring customer success, this role is for you! 

We are looking for someone who has strong experiences in the following areas:

• Technical Support:• Provide prompt technical support to customers, sales staff, and Sandisk distributors. This involves addressing technical issues related to products and services.

• Application Management:• Collaborate with the sales team and other project members in value creation to increase revenue. This includes:• Applications support: Assisting customers with technical solutions.
• Project management: Overseeing a range of power products, including testing, evaluation, and customer/supplier liaison.
• Leading technical issue resolution during the design phase.

• Project Management:• Actively engage with customers to solve technical problems related to Sandisk products or system-level issues.
• On site verification support for OEM customers
• Ensure that customer-specific product developments are completed on time and within budget
• Make sound judgment calls on utilizing internal or external resources as needed.
• Perform Level 1 failure analysis on Field returns.

• Products:• Maintain an in-depth knowledge of all Sandisk products, including new product introduction.
• Digest and provide relevant updates to internal stakeholders on existing and new legislation/specifications relevant to power products.
• Be proactive in proposing alternative solutions by modifying existing models when standard models are not the right fit.
• Foster good relations with suppliers and stay informed about products in the markets.
• Conduct product presentations to customers.

• Maintenance of Information:• Maintain essential documentation and information related to projects within Sales Force, SharePoint & Microsoft365 and any other required platforms.

An ideal candidate should have the following:

• An Electrical Engineering Degree with at least 3 years’ of work experience in related industrial. 5-10 years of total experience.
• Experienced working with test equipment including oscilloscope and CE test equipment.
• Experienced with solving technical issues at customer sites.
• Strong troubleshooting skills at the system level.
• Strong challenger spirit & a customer focus mindset

All your information will be kept confidential according to EEO guidelines.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.