FBS Personal Lines Hub Leader

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

The Personal Lines (PL) Hub Leader contributes to Personal Lines strategy, integrates into the PL senior leadership team, leads both people and business initiatives, and tracks performance outcomes. This role enhances subject matter expertise, identifies skill gaps, facilitates mentorship, conducts performance reviews, and promotes knowledge-sharing. The PL Hub Leader focuses on collaboration, process improvement, and skill development within PL functions. They recruit, assess, and select top talent, ensuring smooth integration and empowering team members. The PL Hub Leader works closely with HR Business Partners on strategic workforce planning to create / redesign job descriptions, understand demand and prioritize hiring needs. They establish and implement strategic initiatives to achieve profitable growth, surplus objectives, business operating targets and optimal org design. Responsibilities include product management, actuarial, transformation, customer experience, business support services, and underwriting and collaboration with heads of critical functions such as Head of Distribution, PL IT, and PL Finance to achieve results.

Key Responsibilities:

Data Governance & Analytics

• Develop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions.
• Leverage data analytics to improve risk management, underwriting, processing, and other operational areas.
• Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making.
• Provide insights and recommendations to leadership based on data analysis.

Digital Transformation

• Lead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities.
• Identify and implement new digital technologies and tools to improve efficiency and effectiveness.
• Develop and execute digital transformation roadmaps, ensuring alignment with business objectives.
• Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives.
• Provide training and support teams for adapting to new processes, technologies, and methodologies.
• Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organizational objectives.

Leadership and Collaboration:

• As the Personal Lines Hub Leader and member of the PL Leadership Team, this role is responsible for participating and implementing PL’s business strategy.
• Provide subject matter expertise to PL leaders in their functional area, staying up to date with best practices, technologies, and market trends.
• Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance.
• Represent the organization to external stakeholders, including clients, partners, and regulators.
• Develop and implement training programs to ensure staff are equipped to handle new technologies and processes. 
• Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills.
• Ensure that new hires are seamlessly integrated into the team and culture.
• Act as a “talent magnet” in the markets, universities, and internally. The PL Hub Leader plays a critical role in recruiting for positions within their job families and areas of expertise, assessing technical and domain-specific skills.
• Lead by example, conduct performance reviews in partnership with BI leaders, provide constructive feedback, and help FBS hub members grow their careers.
• Acts as a representative for any PL FBS needs, escalations, development and support.

Requirements:
• Extensive experience in senior leadership roles within commercial insurance operations, data analytics, and transformation across multiple entities and geographies, with a strong focus on change management.
• Proven ability to recruit, assess, and hire top talent for both individual roles and group functions.
• Demonstrated experience in leading high-level initiatives and assignments.
• Skilled in contributing to business strategies and roadmap planning.
• Strong performance management skills, including conducting performance reviews and providing constructive feedback.
• Proven track record of integrating new hires and fostering high-performance team cultures.
• Experienced in promoting knowledge sharing and best practice.
• Insurance (P&C/Personal Lines) background experience is required
• Fluent in English

Benefits:
This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.