FBS IT Change Management Specialist

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The IT Change Management Specialist is responsible for driving risk mitigation throughout the change management lifecycle. This role focuses on analyzing proposed and implemented changes to IT infrastructure, evaluating system dependencies, and forecasting/determining stakeholder impact. Drives continual improvements within change management operations and ensures each change is executed with minimal risk to business operations.

Key Responsibilities

•Conduct risk assessments for each change request by evaluating technical complexity, system dependencies, and potential impacts on business processes and stakeholders.

•Develop, document, and validate robust implementation and rollback plans to prepare for potential failure scenarios.

•Lead Change Advisory Board (CAB) sessions, providing expert insight on risk factors and mitigation strategies for proposed changes.

•Communicate change details, risk considerations, and contingency plans to all impacted parties and decision-makers.

•Collaborate with infrastructure and application teams to analyze cross-system dependencies and ensure comprehensive risk coverage.

•Oversee testing and validation processes to confirm that changes meet requirements and do not introduce new vulnerabilities.

•Maintain thorough standard operating procedure documentation of change risk assessments, decisions, and outcomes for audit and continuous improvement purposes.

•Utilize data analytics to identify trends, measure performance, and provide actionable insights for continuous improvement.

Requirements:
• 4-6 years of experience in a similar role
• Full English Fluency
• BS in Computer Science or similar
• Experience in regulated industries (e.g., insurance, finance, healthcare) is Desirable.
• Risk Mitigation, documentation experience

Technical & Business Skills

• ServiceNow - Entry Level (1-3 Years) MUST or equivalent (Change module, incident and problem module – Ideal) – Similar tools: Remedy, Cherwell, Ivanti, Jira (Atlassian)SysAid
• ITIL Foundations - Entry Level - Desirable
• Technical Analysis - Intermediate
• IT Change Management – Intermediate
• SharePoint - Entry Level (1-3 Years)
• Rally - Entry Level (1-3 Years)

Competencies

• Exceptional analytical skills with the ability to dissect complex technical environments and anticipate potential risks.
• Strong written and verbal communication skills for conveying risk-related information to technical and non-technical audiences.
• Demonstrated ability to coordinate across multiple teams and manage multiple priorities under tight deadlines.
• Proficiency in developing training and documentation related to risk mitigation in change management processes.

Benefits:
This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.