Family Support Team Case Manager

Family Support Case Manager

Brigid Collins Family Support Center – Skagit County, WA | Non-Exempt | On-Site and Field-Based Work

About Brigid Collins Family Support Center

At Brigid Collins, our mission is to strengthen community health and resilience by providing comprehensive, trauma-informed support to children and their families. We believe every family deserves safety, dignity, and the opportunity to thrive—especially during times of crisis.

As a Family Support Case Manager, you will walk alongside families experiencing some of the most difficult moments of their lives, including child abuse, involvement in the justice system, homelessness, and substance use disorders. Your role is to provide stability, advocacy, and compassionate guidance while helping families build resilience and access the resources they need.

If you are a relationship-builder, a problem-solver, and someone who approaches families with empathy and respect, we would love to meet you.

Compensation

Starting wage: $22.50–$25.50/hour DOE

Full classification range: $21.00–$28.29/hour (reflects growth potential within the position)

Bilingual pay add-on: +$1.00/hour for fluency in Spanish, or Mixteco

Benefits

High-quality medical, dental, and vision plans with 80%+ employer premium contribution

Employee Assistance Program

403(b) retirement plan with employer contribution after one year

Annual raises

11 paid holidays + additional paid agency closure days

12 days of accrued sick leave annually

11 days of accrued vacation in the first year

Paid training and travel

Eligible employer for the Public Service Loan Forgiveness Program (PSLF)

What You’ll Do

As a Family Support Case Manager, you will support families through a combination of advocacy, coordination, and strengths-based case management.

Case Management & Family Support

Provide trauma-informed, ongoing case management including needs assessments, goal setting, referrals, and progress checks

Build trusting, supportive relationships that foster stability, autonomy, and resilience

Maintain a caseload and complete timely, accurate case notes

Children’s Advocacy Center Support

Support families during forensic interviews at the Whatcom and Skagit County Children’s Advocacy Centers

Advocate for non-offending caregivers and ensure they receive clear information, emotional support, and resource guidance during sensitive processes

Client Communication & Coordination

Maintain consistent communication through calls, texts, and in-person meetings

Develop individualized service plans and monitor follow-through

Coordinate care with partner agencies, providers, and multidisciplinary teams

Documentation & Reporting

Ensure timely and accurate documentation in alignment with program and funder requirements

Maintain strict confidentiality and adhere to all relevant policies and statutes

On-Call & Team Responsibilities

Participate in regularly scheduled on-call rotations

Attend staff meetings, supervision, and team case reviews

Assist with other duties that support clients and the program’s mission

What You Bring (Knowledge, Skills & Abilities)

Ability to work independently in the field while managing a flexible schedule

Excellent communication and active listening skills

Ability to build trust and rapport with individuals experiencing trauma, substance use challenges, poverty, or other stressors

Comfort engaging in conversations involving highly sensitive and confidential topics

Strong organizational skills and time-management abilities

Commitment to cultural humility, client autonomy, and trauma-informed practices

Ability to adjust schedule as needed to support family availability

Qualifications

Case Manager II: Bachelor’s degree + 1 year of relevant experience

Case Manager III: Bachelor’s degree + 3 years of relevant experience

Equivalent combinations of experience and education will be considered

Fluent in English; bilingual in Spanish strongly preferred but not required

Ability to pass background checks and meet employment eligibility requirements

Reliable transportation, valid driver’s license, and auto liability insurance

How to Apply

Submit the following (incomplete applications will not be considered):

Resume

Cover letter

Three professional references

Qualified applicants will be contacted to schedule interviews.
No phone calls, please.