Family Support Specialist

Summary

The Transitional Housing for Families program provides weekly support services and temporary financial assistance for families experiencing homelessness to achieve permanent housing. This position will work as part of our Family Housing team to support families with locating and securing housing, along with leveraging support services that will help families maintain permanent housing. The goals of the program are to partner with families to move into and retain stable housing, increase economic resources, and simultaneously address the needs of parents and children to improve outcomes for the whole family. 

Hours for this position are generally Mondays-Fridays, 9am-5pm, with some flexibility based on participant needs. 

Responsibilities:

Provide effective case management to program participants:

Complete intakes and assist with housing placement of new participants.  

Orient participants to Simpson policies/procedures.  

Meet weekly for 60 minutes or more with families at their place of residence  

Partner with participants to develop self-defined goals focused on improving stability and achieving greater independence.  

Provide transportation assistance and accompany to appointments related to their goals.  

Support and explore community resources when participants are struggling with mental health concerns and healthy family functioning.  

Support skill development to achieve a greater level of autonomy. 

Partner with parents and children to improve health and educational outcomes and strengthen community connections. 

Formally review individual initial and ongoing goal plans every 90 days.

Partner with participants for housing stability:

Partner with participants to address barriers to housing: such as a lack of proper ID for self or children, evictions and/or criminal record expungement, etc.

Build relationships with landlords to facilitate communication with families regarding finding and securing housing, ongoing tenancy concerns, and property issues.

Partner with families to complete tenancy education to understand their lease and know their rights and responsibilities as a tenant.

Partner with participants to obtain furniture and other necessary household items.

Partner with families to address housekeeping needs.

Partner with participants to prepare for independent housing without services.

Partner with program participants to increase financial stability:

Partner with participants to access and maintain government benefits  

Partner with participants to connect with education, training, and/or employment.  

Explore banking, savings programs, debt management, credit counseling, and budgeting tools to achieve a sustainable financial life. 

Work as part of an effective team to meet goals of program:

Demonstrate the ability to work within a team setting, with an emphasis on leadership, 
self-initiative, patience, creativity, maturity and tact. 

Communicate and coordinate services with all team members. Attend regular team meetings, other required meetings. 

Collaborate with Early Childhood and Children and Youth Specialists 

Develop and maintain positive working relationships with staff, volunteers, and participants. 

Complete accurate and thorough documentation and recordkeeping in a timely manner:

Maintain individual electronic ClientTrack files, including timely detailed case notes of each interaction. 

Maintain accurate records including time sheets, credit card statements, client expenses and mileage reimbursement.   

Demonstrate essential knowledge, abilities and skills:

Excellent skills in teamwork and collaboration. 

Ability to take initiative, work well independently, and manage time 

Knowledge of Harm Reduction/Housing First Model and commitment to that model 

Ability to communicate respectfully, positively and professionally with participants, providers, family members and others who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion 

Ability to perform non-traditional tasks while meeting participant needs 

Ability to maintain confidentiality 

Adhere to a standard framework of boundaries in all interactions with participants, volunteers, staff and public 

This position offers housing search support and weekly in-home support to 15-20 participant families. Participants will locate housing throughout the metro area. This position works with families who are referred through Hennepin County Coordinated Entry. Participant populations may include those experiencing mental or chemical health issues, criminal histories, and domestic violence.  

Required Qualifications:

Bachelor’s degree in Human Services, or relevant experience is required. 

Driver’s License and access to a safe, reliable and insured vehicle 

Possess strong computer skills, with experience in Microsoft Office.  

Demonstrate ability to learn and use computer database for client records. 

Desired: 

Minimum of 1-year experience in providing direct social services. 

Experience with low-income families, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories. 

Lived experience with homelessness.