Family Support Specialist II/Case Manager II
Confidential
Posted: February 23, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
A Family Support Specialist II/Case Manager II position involves supporting families with their children and ensuring they have access to necessary resources and services. The ideal candidate will have experience in direct service work, a high school diploma or equivalent, and a strong understanding of child development principles. The ideal candidate will be able to work independently and collaboratively with families and other professionals to provide comprehensive support.
Required Skills
Job Description
What is a Case Manager or Support Specialist II position?
This is a promotion opportunity for direct service staff who have earned direct service hour bonuses for a minimum of two quarters in a row, express readiness to take on an increased caseload, and commit to a higher direct service hour expectation. It is an increase in responsibility in addition to the duties the staff member already holds.
In addition to meeting direct service hours bonus criteria, case notes must demonstrate quality visits and be submitted in a timely manner (within 3 days of an interaction) to be eligible for this promotion.
Other eligibility requirements include:
· Be meeting the antiracism-related and position training requirements.
· Consistently maintain accurate and complete ClientTrack data/files
· Must be a bonus eligible position
· Fulfill all other expectations and responsibilities of current role
What would be the salary increase for a II position? The promotion would include a $5,000 annual bonus for a full-time direct service staff person, paid out evenly over 26 pay periods over 12 months.
What is the expectation for a II position? Staff will increase their caseloads by approximately 5 participants and commit to providing 150 hours to 180 direct service hours per quarter.
What would happen if a II position falls behind in direct service hours? Simpson would follow the process currently in place for direct service positions that fall below the minimum standard. Two months of falling below the minimum of 40 direct service hours per month would trigger a performance plan and falling below the minimum 6 months after the completion of a performance plan would trigger a final warning. If hours fell below the minimum of 40 in the 12 months after a final warning, the employee would lose their II position title and the increase associated with the promotion would be removed.
What would happen if a staff member in a II position wants to reduce their caseload and resume their previous level I position?
Simpson would honor the request; however, the staff member must notify their supervisor as soon as possible of their desire to transition, and at least 60 days before they would like to resume their previous position. The employee’s bonus would end at the time they resume their initial level I position.
Are II positions eligible to earn bonuses related to service hours? No.
Process to apply:
An internal position will always be available on Bamboo. If a person feels they meet the criteria and are ready to apply, they should notify their supervisor, and submit a letter of interest in Bamboo.
The letter of interest should address the following questions:
Please share some wins and/or demonstrated strengths that enforce your readiness for more responsibility that comes with this role?
What skills or experience(s) encompassed in your current role are you hoping to build upon through this opportunity?
What motivates you to continue to do this very challenging work?
An interview will take place with the Program Director and Program Manager. The staff person will be notified about the outcome of the application after the interview.