Family Service Coordinator (FSC)

MECA Therapies, LLC is looking for a Family Service Coordinator to join our professional team. 

MECA Therapies is the largest pediatric rehabilitation provider in the state of New Mexico. Our mission is to strive everyday towards ensuring that our families and their children have access to the highest quality of care in the communities we serve. 

JOB DESCRIPTION

Department: Early Childhood Services

Reports To: Regional Director and MECA Management Team

Family Service Coordination services are carried out by a designated individual to assist and enable the families of children from birth to 3, to access, and if determined eligible, receive early intervention services. The Family Service Coordinator helps to develop the Individualized Family Service Plan (IFSP); assists the family in receiving all services identified; coordinates those services; ensures that they are delivered in a timely manner and seeks additional services and or supports that may help the child or family. These services will be conducted within a variety of environments in home and community settings.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND LICENSURE

A bachelor’s degree in social work; counseling; psychology, nursing; special education; early childhood education or closely related field.

Individuals with a bachelor’s degree in another field can substitute two (2) years of direct experience in serving individuals with disabilities and/or families.

GENERAL REQUIREMENTS

FSC’s are required to attend service coordination training modules Part I and II. Family Service Coordinators must complete all modules within one year of the date of hire.

Proficient computer skills in Microsoft Windows

Proficient organizational and record keeping skills

Effective oral and written communication

Excellent interpersonal and teaming skills

Ability to train clients, family members and professionals

Maintain a high level of confidentiality

ESSENTIAL DUTIES

The FSC will operate within Local, State and Federal Regulations as well as adhere to all MECA policies and procedures. Essential duties include but are not limited to the following:

Assisting and enabling the families of children to access and receive early intervention services.

Explaining to families the early intervention process, parent rights and safeguards

Explaining to families, as appropriate, the ABA process, parent rights and safeguards?

Gather information from the family regarding their concerns, priorities, and resources.

Coordinating the evaluation and assessment activities

Facilitating the determination of the child’s eligibility

Connecting the family with resources and supports.

Coordinating with medical and health providers

Helping families plan and prepare for their IFSP.

Organizing and facilitating Transdisciplinary Team Consultation Meetings (TTCM’s) and IFSP’s

Arranging and coordinating all services listed on the IFSP.

Monitoring the delivery of services

Facilitating periodic reviews of the IFSP and ensuring that a transition plan is developed at the appropriate time and transition conferences are held at appropriate timeframe.

Providing families with the information and support to enhance their child’s development in all areas which include cognitive, communication, physical/motor, social or emotional and adaptive development

Supporting individuals in making choices about their daily lives and finding overall purpose and direction as requested

Completing the Public and Private Insurance form with each family as applicable at least annually to determine if the child is or may be eligible for Medicaid or if they are covered under a private insurance plan

Meeting with the family once a month at a minimum through a face to face visit

Managing and coordinating the transition process beginning with the transition plan and finalized at the transition conference

Attending and facilitating monthly TTCM meetings

Ensuring that initial visit is face-to-face and at least one face-to-face each month

CASELOAD ASSIGNMENTS

The FSC will be assigned a weekly caseload from the EC program director or designated staff member.

This position requires a standard of 38-40 clients a month depending on eligibility criteria and caseload demands.

Adjustments to caseloads are made in collaboration with the respective program director.

Proving services according to child’s IFSP

PRODUCTIVITY

The FSC will achieve the expected productivity set by MECA Management by:

Achieving 100 % performance goal

DOCUMENTATION

The FSC will complete necessary data collection and reporting tools as mandated by MECA executive management, programs, and primary contracting agencies including NM Department of Health and Local Education Agencies and will ensure that the information is accurate and filed in a timely manner by adhering to the following:

Creating and maintaining a confidential record for each person served which includes the following:

signed consent and release forms.

current evaluation and assessment results

documentation of eligibility determination

medical and other appropriate records

IFSP documents

TTA’s progress notes and contact notes (which include date and amount of time service was provided)

Documenting all time spent with the family and work done on behalf of the family.

Entering all documentation into the MAPS system

Completing and turning in all monthly documentation and billing submissions in accordance with program specific guidelines

Completing progress notes with team at 6-month review TTCM meetings.

STAFF DEVELOPMENT AND TRAINING

The FSC will provide the necessary support, training, and guidance to the persons served. The FSC must also comply with all mandatory trainings identified by their certification agency as well trainings mandated by their respective supervisor(s) and/or company by adhering to the following:

Attending the required Family Service Coordination trainings (online and classroom) within one year of hire

Consulting, mentoring and providing in-house trainings to other staff members as appropriate.

Obtaining appropriate certification through the NM FIT program

Attending mandatory staff meetings and trainings

SUPERVISION

The FSC will be provided with ongoing general supervision from either the LFSC, ECLC, ARD, or Regional Director of their program. The amount of supervision required shall depend on the complexity of the duties to be performed and the experience of the FSC. The FSC is generally not expected to supervise other FIT staff.

QUALITY ASSURANCE

The FSC will maintain quality services for the persons served by adhering to the following: 

Auditing a minimum of 3 client files monthly (quality assurance audit) to ensure all documents are accurate and filed appropriately.

Acknowledging and respecting the rights of persons served at all times.

Ensuring all service coordination services and related activities are ethical and in compliance with MECA policies and procedures.