Facilities & Maintenance Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Facilities & Maintenance Manager who will own maintenance operations for a new 280K sq. ft. warehouse in Bethlehem, PA, partnering with landlords and general contractors while building and leading an experienced technical team. This is a high-impact role for a scrappy, hands-on leader who thrives in creating procedures, supporting automation and conveyor systems, and shaping scalable infrastructure in a fast-growing organization.

What is a day in the life of an Facilities & Maintenance Manager ?:
• Own all facility infrastructure, utilities, and equipment to ensure safe, reliable warehouse operations
• Hire, lead, coach, and manage day and night shift maintenance technicians and janitorial staff to lay foundation for maintenance procedures for years to come, while promoting a strong safety-first culture
• Partner with operations leaders, landlords, and contractors to support compliance, inspections, and ongoing facility needs
• Oversee preventive maintenance programs, CMMS, PIT safety and training, and hands-on troubleshooting across electrical, mechanical,control systems and general trades
• Provide flexible, hands-on support across shifts and remotely assist other facilities with break/fix issues and inspections as needed
• Responsible for overall building maintenance (ie HVAC, Plumbing, Projects/construction) in compliance with regulatory codes/parties

What will I need to thrive in this role?:
• 10+, 3-5 years of direct management experience
• Demonstrated hands-on electrical and mechanical maintenance experience in an industrial or warehouse environment
• Experience negotiating and purchasing items and equipment as needed
• Confident in their own ability to learn new skills (such as Controls Systems advanced troubleshooting) to achieve optimal reliability and overall equipment effectiveness (OEE), experience establishing and managing OEE in e-commerce distribution is a bonus)
• Experience actively managing controls specialists is also a bonus
• High standards for team development and accountability, to include formal documentation and promoting technicians to higher levels as/when needed with apprenticeship-like mentoring
• Proficient in Microsoft Excel/Google Sheets
• Ability to engage employees with a welcoming, positive, constructive approach in all circumstances

What does high performance look like?:
• Develops and retains a high-performing maintenance team through effective leadership, coaching, and clear accountability
• Partners effectively with Operations, project and Process engineers, landlords, GCs, and vendors to deliver projects on time while minimizing operational disruption
• Builds and scales maintenance infrastructure by implementing SOPs, CMMS workflows, PM programs, and safety standards from the ground up
• Maintains an excellent safety and compliance record
• You follow through with all assignments in a timely manner
• You give 100% to all tasks and projects you are given
• You will take full ownership of your projects and follow through to completion

What is my potential for career growth?:
• Gain full ownership of a brand new flagship site, serving as a proving ground to demonstrate leadership, technical depth, and operational impact.
• Work cross-functionally with Operations, Engineering, and Leadership while contributing to process improvements across a growing, global warehouse network.
• Expand scope over time as the business scales, with opportunities to support future site launches and take on regional facilities leadership.
• Build visibility and influence by helping shape standardized maintenance processes and infrastructure as the organization matures.

What does success look like in the first 30, 60, 90 days?:
• First 30 days: Build strong relationships with Operations, landlords, general contractors, and vendors while learning the facility layout, automation systems, and utilities. Assess current maintenance processes, safety practices, team capabilities, and compliance gaps, and address any immediate facility or equipment issues to stabilize operations.
• First 60 days: Implement core SOPs, preventive maintenance programs, CMMS workflows, and safety processes to bring structure to maintenance operations. Begin recruiting and interviewing new technicians to build out the team while partnering cross-functionally to execute facility projects and improve reliability
• By 90 days: Drive measurable improvements in uptime, response times, and safety performance while optimizing vendor partnerships and cost controls. Fully own site maintenance operations and continue to create a scalable roadmap to support future site

What is the team like?:
• You will be building out the newest warehouse in Bethlehem, PA and be reporting to the VP of Facilities and Maintenance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

We are looking for individuals who are::
• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?:
• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a team member
• Video interview with the hiring manager
• Topgrading Interview
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?:
• Discuss professional accomplishments with specific data to quantify examples
• Provide insights on how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.