Facilities Information System Manager

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCUniversal is looking for a Facilities Information System Analyst! In this role, you will engage with all aspects for the NBCU Enterprise Integrated Workplace Management System (IWMS) and related connected Information Systems.  The IWMS is a core technology platform for NBCU enabling workforce labor scheduling, space management, move management, inventory, asset management & purchasing functions. You will work closely with business units through the company documenting business processing, mapping system configurations and architect system data repositories to drive reporting for decision making and day to day operations.  

What You’ll Do:

• Lead the oversight, performance, and reliability of facilities information systems, ensuring they consistently support operational, maintenance, and space‑management requirements at a managerial level
• Manage the Enterprise IWMS Platform including all aspects of user permissions, levels of access and functionality.  Program, system test, and map system fields to ensure proper system function across all applications
• Work closely with the hosted solution provider to set requirements/expectations for system upgrades, customizations, error handling and utilization
• Train users on IWMS and work to optimize the experience for users across the portfolio
• Drive data, analytics and visualization efforts collecting client requests for reporting and analysis
• Utilize advanced user tools for database management; extract, transform and load exercises as needed to administer the system
• Design & implement Service Level Agreements within the IWMS supporting client requests to set and meet expectations for service delivery across business units
• Work with the Office Services space and move teams on system management
• Work with the Maintenance Repair & Operations (MRO) and Service Center teams supporting enterprise sites with maintenance management, asset management Inventory and Customer Service process execution
• Work with the NBCU Sustainability team on all things Facilities Sustainability Data and system integrations to carbon reporting tools
• Work with the NBCU Sustainability team on all things Facilities Sustainability Data.   Expect to enhance existing IWMS and other Facilities databases to capture sustainability data and automate system integrations to carbon reporting tools
• Meet with staff, vendors and stakeholders to drive utilization of the IWMS optimizing the user experience
• Closely work with NBCU IT on all Facilities Information System support, upgrade and adoption needs
• Create and implement standards, policy, best practices, and SOPs
• As this role evolves, additional responsibilities will be assigned

Let’s Talk About You…

• Analytical expert- You create tools and processes quickly and accurately to provide job estimates for clients leveraging deep industry experience, historical trends, team expertise, and vendor relationships
• Cool Under Pressure – You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities
• Creative – You seems to always find a way to solve things no matter how perplexing they may first appear
• Impeccable attention to detail– You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments. The studio operations team will excel with your keen attention to work due dates and schedule commitments

What You Must Have:

• 5+ years of demonstrated experience managing complex technology platforms
• 3+ years of experience supporting and navigating multiple Integrated Workplace Management Systems (IWMS)

What Would Make You a Stand-out:

• Familiarity with Archibus or other similar Integrated Workplace Management Systems such as Maximo, Service Now, IBM Tririga, etc.
• Demonstrated ability to map system fields for interface management
• Ability to quickly understand varying system configurations, data structures, and business workflows
• Proven analysis skills using Smart Client, excel, and other IT tools to manage the information system user environment.
• Ability to navigate through complex process requirements to produce efficient system configurations for operations
• Familiarity with Work Place & Facilities Operations desirable
• Bachelor’s degree in computer science, engineering or related field
• A passion for outstanding data quality and system efficiency

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $125,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].