Facilities Coordinator, Bureau of IT Infrastructure and Support Services

OPEN TO PERMANENT IN THE TITLE OFCOMPUTER SPECIALIST (OPERATIONS)**

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available.

Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Infrastructure and Facilities Coordinator to join our team. The Infrastructure and Facilities Coordinator plays a critical role in ensuring the reliability and functionality of our Data Center and Network Facilities. This position involves reviewing and coordinating all aspects of infrastructure, environmental facilities, and cabling systems to support our IT operations. You will collaborate with various teams, vendors, and agencies to maintain and enhance our facilities.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Coordinate with HVAC contractors and vendors for emergency service and routine maintenance of cooling systems across multiple DOH locations.
Maintain and manage the inventory for Data Center, IDF, MDF, and IT-related power systems.
Review all purchases of Network devices and Servers intended for placement within Data Center/Network facilities to ensure the availability of adequate environmental and communication facilities.
Investigate and resolve connectivity issues, working with outside vendors, DOHMH staff, and independently utilizing appropriate tools and equipment.
Collaborate with DOHMH Bureau of Administration, DCAS, other NYC agencies, and external vendors to acquire necessary environmental facilities for Data Center/Network Facilities.
Review Vendor Test Results to verify that all cabling installations meet cable manufacturer's specifications and provide correct verification test results.
Create and maintain all documentation associated with infrastructure work, including clear labeling at both IDF/MDF and workstation ends.
Oversee and maintain UPS equipment to ensure uninterrupted power supply and protect critical IT systems.

PREFERRED SKILLS:
Proven experience in infrastructure and facilities coordination, ideally in a data center or network environment.
Strong knowledge of ANSI/TIA cabling standards and UPS equipment management.
Proficiency in troubleshooting network connectivity issues.
Excellent organizational and communication skills.
Ability to work independently and collaboratively.
Experience with facilities procurement and vendor management is a plus.

Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

COMPUTER SPECIALIST (OPERATION - 13622

(1) A four-year high school diploma or its educational equivalent plus a certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
(2) A baccalaureate degree from an accredited college and four years of satisfactory, full-time experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
(3) A four-year high school diploma or its educational equivalent and five years of satisfactory, fulltime experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
(4) A satisfactory combination of education and/or experience which is equivalent to “1,” “2,” or “3” above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.