Facilitator/Trainer - Project Management

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The Project Management Facilitator is responsible for designing, delivering, and evaluating training programs that build project management capability across the organization. The role focuses on equipping employees with practical tools, methodologies, and best practices to successfully plan, execute, and manage projects.

Key Responsibilities

Training Delivery

• Facilitate engaging virtual training sessions
• Deliver workshops on key project management topics such as:• Project planning and scheduling
• Risk and issue management
• Stakeholder management
• Budgeting and cost control
• Resource planning

• Use interactive techniques (role plays, simulations, group exercises)
• Digital learning capability (e-learning, LMS platforms, blended delivery).
• Ability to customize content for different learner levels (entry to advanced).
• Apply adult learning principles and behavioral change techniques to ensure knowledge transfer into workplace performance.

 

Assessment & Evaluation

• Assess participant understanding through tests, assignments, and practical evaluations
• Measure training effectiveness and impact on business outcomes
• Continuously improve training programs based on feedback and results

Stakeholder Engagement

• Partner with business leaders and HR to identify training needs
• Align training initiatives with organizational project delivery goals
• Report on training progress, participation, and outcomes
• Data-driven reporting on training ROI and performance impact.

 

• Certification in project management (e.g., PMP, PRINCE2, Scrum Master) essential
• Agile certifications advantageous
• 3–4 years of experience in project management and/or training delivery
• Experience in corporate training environments (BPO experience advantageous)
• Demonstrated application of PMP or PRINCE2 methodologies in delivering complex, end-to-end projects
• Proficiency in project management tools and digital collaboration platforms (MS Project, Jira, Monday.com, Smartsheet, Trello, Asana)
• Experience in competency-based training and assessment (QCTO/SETA alignment where applicable)

Key Skills & Competencies

• Strong knowledge of project management frameworks (PMBOK, Agile, Scrum)
• Excellent facilitation and presentation skills
• Instructional design capability
• Strong communication and interpersonal skills
• Coaching and mentoring ability
• Problem-solving and critical thinking
• Ability to engage diverse audiences
• Strong understanding of project governance.
• Ability to contextualize project management within specific industries