Extended Warranty Specialist - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. Motorola Solutions, ushering in a new era in public safety and security.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Job Description

Reporting to the Renewals Ops Manager, the Extended Warranty Specialist is responsible for managing the end-to-end quoting process for server extended warranties. Working cross-functionally with internal sales teams, third-party vendors, and direct customers, this role ensures all service quotes are processed accurately and efficiently to maintain continuous IT coverage and support client retention.

Responsibilities

• Monitor service contract lifecycles and proactively reach out to partners and customers ahead of expiring warranties 

• Generate, deliver, and manage accurate extended warranty quotes

• Work directly with third-party vendors and Original Equipment Manufacturers (OEMs) to secure competitive pricing and verify hardware supportability

• Partner closely with internal sales teams and Account Executives to align on account strategies, identify upsell opportunities, and assist in driving service renewal revenue.

• Serve as the central point of contact between external vendors, internal sales staff, and direct customers to answer inquiries, clarify terms, and resolve any service coverage discrepancies.

Qualifications:

• 1-3  years experience working in a fast paced environment preferred

• Associate’s or Bachelor’s Degree preferred

• Technical Skills: G Suite, Excel and Powerpoint, Salesforce experience mandatory

• High attention to detail and organizational skills

• Self-motivated and proactive

• Understand how to prioritize, reprioritize and manage tight deadlines

• Ability to learn quickly, adapt to change and thrive in a fast-paced environment

Target Base Salary Range: $60,000-$70,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

Basic Requirements

• Bachelor's Degree with 0 years of experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.