Expression of Interest - Customer Service and Complaints Assistant - Go.Compare

Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.

What you’ll be doing…

Fancy a new customer service advisor job, working for an award winning price comparison website ?

Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?

If the answer is yes, then this could be just the exciting new opportunity you've been looking for!

As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Experience that will put you ahead of the curve…

• You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
• Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
• Proven general IT skills such as Word, Excel, Google Suite.
• Excellent attention to detail

What's in it for you…

The salary for this position is up to £25,000 per annum

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

… Plus more great perks based on your location

Internal job family level P7

Who are we?

We’re Go.Compare, part of Future PLC

You’ve probably heard of us - we’re a price comparison site passionate about finding our customers savvy insurance deals. We’re a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.

We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority.

A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we’re still going strong. Based at our office in Cardiff, we’ve worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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