Export Agent (VLC) - OM

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Main Tasks:

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments in the Expeditors system
• Monitor shipments – Track & trace
• Communication with shippers, brokers, terminals and service providers
• Fluent contact with other Expeditors´ offices

What we expect from you

• Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

• Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

• Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

• Best customer experience enhancement

Understand and follow customers´ expectations based on their profiles and create empathy by fluent communication and proactivity actions.

• Understanding transportation process of all models is a plus
• Fluent in English
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Excellent organizational skills, time management skills in addition to a professional manner
• Team player, positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Benefits:

• Great environment/place to work
• Career Development
• Interdepartmental - Cross training
• Internal / External training
• Access to the Employee Stock Purchase Plan
• Health and Live Insurance
• Other benefits to be confirmed during the interview process