Expert Software Engineer (Salesforce Solutions Architect)

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Salesforce Solutions Architect, Veradigm

India

About the job:

Veradigm seeks a dynamic Salesforce Solutions Architect to play a pivotal role in shaping the strategy, execution, and continuous enhancement of Salesforce solutions across multiple subsidiaries. This key position entails spearheading the implementation and iterative refinement of our Salesforce Sales Cloud, CPQ, Service Cloud, and Communities. Additionally, the role involves the critical responsibility of maintaining seamless integrations that facilitate bi-directional data flow between Salesforce and closely integrated systems, including our core EHR product, data warehouse, and various third-party applications. If you're passionate about leveraging Salesforce to drive organizational growth and efficiency, this is the opportunity for you to make a significant impact in a collaborative and innovative environment.

If you are driven by the opportunity to architect innovative solutions and champion operational excellence, we invite you to apply and become a catalyst for positive change within our organization.

Responsibilities:

• Responsible for the overall design of the functional Salesforce solution and for recommending best practices based on business needs.

• Translate business requirements into well-architected solutions that optimize the Salesforce platform within the framework of the organization's enterprise architecture and information security policies.

• Lead technical design sessions, as well as detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc.

• Independently drive multiple projects end-to-end, ensuring successful planning, execution, analysis, and communication throughout the process.

• Support third-party integrations, including New Voice Media, Zuora, Slack, Outreach, Drift, Marketo, and others, as well as third-party apps built on the Salesforce platform.

• Provide hands-on training to Salesforce users on core functionality, new apps, and enhancements, empowering them to leverage Salesforce effectively.

• Maintain Salesforce Application Architect credentials and stay up-to-date on the latest best practices to ensure continued excellence in solution delivery.

• Proactively monitor production uptime and performance to ensure seamless operation of Salesforce systems.

About You:

• Excellent verbal and written communication skills, essential for collaborative engagement with stakeholders in requirement gathering and refinement.

• 6+ years of relevant work experience in the Business Systems or Operations environment, with at least 4 years of hands-on experience with Salesforce Sales, Service and Community clouds.

• Active Salesforce certifications required: Application Architect

• Proven experience architecting and implementing Salesforce CPQ solutions for enterprise clients.

• Experience with structured release management, scrum methodologies, and project management tools such as JIRA is essential.

• Familiarity with Eclipse IDE and GIT for packaging deployments is preferred.

• Knowledge and experience of APIs, webhooks, and data transfer approaches are necessary, with expertise in creating and maintaining Boomi processes or any enterprise iPaaS solution highly desired.

• Salesforce Community development and deployment experience is required, while knowledge of SEO and Single Sign-On (SSO) is preferred.

Bonus Qualifications:

• 2+ years of experience in a SaaS-based company, demonstrating a strong understanding of cloud-based technologies and methodologies.

• Healthcare sector experience, providing valuable insight into industry-specific challenges and requirements.

• Experience with Zuora or Boomi Flow considered a significant advantage, showcasing proficiency in key platforms used within the organization.

• Proficiency in creating reports and dashboards using Tableau, PowerBI, or AWS Quicksight is a plus, indicating the ability to derive actionable insights from data and enhance decision-making processes.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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