Expert Product Designer - (Member Enrollment)

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

As an Expert Product Designer on the Growth team, you'll own the Member’s Enrollment experience, the web-based flow that shapes a member's first interaction with Sword. This is an opportunity to work on a high-impact, high-traffic touchpoint that's constantly evolving through experimentation and data-driven design.

What you'll be doing::
• Own and optimize the enrollment flow;
• Take full ownership of the web enrollment experience end-to-end;
• Run iterative design cycles focused on conversion, usability, and accessibility;
• Translate data insights and user feedback into meaningful design improvements;
• Work closely with your PM, Tech Lead, and and across all Sword GMs as part of a tight-knit team;
• Partner with engineering to ensure you collaborate on the best solutions, smooth handoff;
• Align with other Growth designers to maintain consistency across the acquisition funnel;
• Support and evolve organism-level components within the design system;
• Balance speed of delivery with scalable, reusable solutions;
• Embrace a test-and-learn mindset - this product is never "done";
• Use AI tools thoughtfully to accelerate your workflow where it makes sense;
• Stay curious about what's working, what's not, and why.

What you need to have::
• 4+ years of experience in product design, with a focus on flows, funnels, or conversion-driven work;
• A portfolio that leads with impact, before/after improvements with metrics, followed by the detailed process narrative;
• Pro-level Figma skills and comfort prototyping at speed;
• Strong accessibility knowledge (WCAG) and commitment to inclusive design;
• Ability to read and interpret data;
• Understanding of design systems;
• Thoughtful use of AI in your design process - knowing when it helps and when it doesn't;
• Design AI led product experiences - Sword delivers superior member outcomes by pairing Human + AI

What we would love to see::
• Experience designing onboarding, enrollment, or signup flows specifically;
• Background in growth teams or conversion-focused environments;
• Frontend knowledge - understanding how your decisions affect development;
• Experience with analytics tools (Mixpanel, etc.);
• Side projects or products you've built yourself;
• Healthtech experience (preferable, not required).

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.