Experienced User Experience (UX) Researcher

Experienced User Experience (UX) Researcher Company: Boeing India Private Limited Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Find your future with us Boeing India ecommerce team under the Boeing Global Services (BGS) vertical and part of BIETC team is currently looking for Experienced User Experience (UX) Researcher to join their team in Bangalore. This team develops software applications and solutions that create direct value for aviation customers. We provide re-vamped work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Join us and be a part of our passionate and motivated team who are excited to use the latest software technologies for modern web and mobile application development. Good communication skills are needed both verbally and written, to interact with peers and customers. Job requires working within a diverse team of skilled and motivated co-workers to collaborate on results. Other qualities for this candidate are a positive attitude, self-motivated, the ability to work in a fast-paced, demanding environment, and the ability to adapt to changing priorities. This role will be based out of Bangalore, India . Position Responsibilities: Collaborate with senior researchers and designers on project teams to create effective, usable and satisfying user experiences with information technology Plan, design, and execute comprehensive user research studies using both qualitative and quantitative methodologies Lead user-centered design activities throughout the product development lifecycle Conduct primary user research through contextual inquiries, in-depth interviews, field studies, surveys, and diary studies Develop research strategies and protocols that align with product and business objectives Recruit, screen, and manage research participants across diverse user segments Define user requirements, personas, journey maps, and usability goals based on research findings Analyze and synthesize research data to identify patterns, insights, and opportunity areas Support the creation of user interaction design alternatives and building of prototypes based on research insights Conduct usability tests, heuristic evaluations, A/B tests, and other evaluative research to measure design effectiveness Diagnose usability issues and provide evidence-based recommendations for improvements Present research findings and strategic recommendations to cross-functional stakeholders and leadership Maintain research repositories and contribute to organizational research operations practices The selected candidate for this position will work on development and support of Boeing Global Service (BGS) ecommerce applications that are used to offer various parts, products and services to Business Regional & General Aviation (BRGA) as well as Commercial Airline (CA) customers across the world. This position involves working closely with other development / support teams in India, US and other locations. The selected individual will be a part of the engineering and technology team in Boeing India. The selected individual would provide mentorship to junior resources and would be responsible to provide support to development of internal competency and resources for critical skill sets and be a sought-after expert that other developers can benefit from The selected individual will research & provide recommendations on new technologies / trends, best practices to improve the product development activities The selected individual would need to work in close cooperation and actively aligns with the technical roadmap, interaction design, development and testing with similar teams based in USA or other regions Create and maintain necessary documentation Keep track and actively reduce technical debts (hardening the software) while working with other developers / leads / architects / SM / PO / etc. Experience of working in Agile teams while following the Agile & SAFe practices on software craftsmanship such as test-driven development & pair programming / peer reviews This position will support initiatives of Boeing India organization related to engineering excellence, employee development, mentoring, customer engagement, etc. This position would require the selected candidates to learn and work on new as well as multiple tools / skills / roles Travel domestically and internationally as required Selected candidates might have to work in shift hours (morning, general or night). Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): Must have experience in planning and executing mixed-methods research studies (qualitative and quantitative) Must have strong research methodology knowledge including generative research, evaluative research, and longitudinal studies Must have experience with qualitative data analysis techniques (thematic analysis, affinity mapping, coding) Must have quantitative analysis skills including survey design, statistical literacy, and interpreting analytics data Must have experience in most of the core UX skill areas for simplifying user experience, especially with a product-industry background Must be a self-starter with intellectual curiosity, positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside Must have experience in translating research insights into actionable design recommendations and strategic opportunities Must have experience in development of solutions through brainstorming, sketching, and creation of mockups and prototypes, regularly seeking feedback from the team Must have experience in leading and independently conducting UX research activities Must have hands-on work experience with Figma and research tools (e.g., User Testing, Qualtrics, Optimal Workshop, Dovetail, Miro) Must have exceptional storytelling abilities with strong written and verbal communication skills Must have ability to analyze and prepare comprehensive research reports, proposals, UX specifications, and insight presentations Must have experience in coordinating with various stakeholders including product owners, business analysts, development and QA teams across multiple time zones Must have strong collaboration and stakeholder management skills Must have experience in reviewing results of surveys and analytics to understand the impact on the products Must demonstrate empathy, active listening skills, and ability to probe effectively during research sessions Good to have experience in conducting moderated and unmoderated usability tests, card sorting, and tree testing Good to have applied experience using Apple HIG design standard or Google's Material Design standards for web apps Good to have experience in creation of design systems Good to have experience in UX for e-commerce platforms Good to have experience with accessibility research and inclusive design practices Good to have understanding of research ethics, consent protocols, and data privacy considerations Preferred Qualifications (Desired Skills/Experience): Bachelor's or master’s degree in human-Computer Interaction, User Experience Design, Psychology, Cognitive Science, Human Factors, Anthropology, or related field, or equivalent experience, is required Portfolio demonstrating research projects, methodologies employed, and impact of findings on product decisions Candidates with experience in Aviation domain will be preferred Experience working in a global organization is preferred Candidates with relevant certification would be preferred Candidates with Aviation related application development background would be preferred. Candidates with experience in SAFe Agile methodologies would be preferred Typical Education & Experience: Typically, 8-12 years related work experience or Relevant military experience. advanced degree (eg. Bachelor, Master, etc), preferred, but not required. Relocation: This position does offer relocation within INDIA. Language Requirements: Not Applicable Education: Not Applicable Relocation: This position offers relocation based on candidate eligibility. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Not a Shift Worker (India)