Experienced Engineering Manager - Customer Growth & Experience

Plaid

San Francisco Hybrid permanent

Posted: September 16, 2025

Job Description

The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid.

We achieve this in three ways:

1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage.
2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial).
3/ Enhancing the developer experience and the experience of all emerging dashboard personas.

You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing.

Responsibilities:
• Supporting the growth of a strong team of Engineering Managers and Senior ICs.
• Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders.
• Ensuring the area’s technical strategy is aligned with future product needs.
• Partner with your product counterpart to refine the area’s strategy and set short and long-term goals.
• Revising the organizational structure of your engineering teams over time as needed.
• Partnering with recruiting to fill key roles with top talent.

Qualifications:
• Experience managing a team composed primarily of Engineering Managers.
• Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well).
• Nice to have: a mix of experience working on both customer-facing and internally-facing teams.
• Nice to have: experience leading growth teams/organizations.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.