Experienced End User Support Specialist

Experienced End User Support Specialist

Company:

Boeing Distribution, Inc.

Boeing Global Services (BGS), Distribution Business, is looking for an Experienced End User Support Specialist to join our team in Coppell, TX or Hialeah, FL.

Position Responsibilities:

• Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.

• Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.

• Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides input on project tasks and effort as required.

• Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.

• Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also provide phone, email and remote desktop troubleshooting assistance.

• Documents user technology and support standards and processes to improve service delivery.

• Performs other duties as requested, directed or assigned.

• Administer and maintain Red Hat Linux servers, printing and performance troubleshooting.

Basic Qualifications (Required Skills/Experience):

• 6 or more years of related work experience

• 2+ years of experience diagnosing and resolving hardware, software, and network issues

• Experience as a Field Technician

• Experience setting up user accounts, permissions and hardware for employees

• Demonstrated ability to work in fast-paced environment dealing with competing priorities

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in information technology, Computer Science or Related Field of Study.

• A+, Network+, MCP, ITIL certifications (preferred)

Conflict of Interest:

• Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Travel:

This position may require traveling up to 20% of the time.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $68,000.00 - $104,000.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

Safety Sensitive:

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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