Experience Operations Manager, Americas

About:

The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds approaching 60 mph. Founded in 2018, SailGP is one of the world’s fastest-growing sports and entertainment properties, now in its fifth season.

SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity.

SailGP is a global organisation with defined values that shape the culture of its team – deliver quality, break boundaries, make an impact, stand together and strike a balance.

Summary:

Responsible for supporting the delivery of premium guest experiences at SailGP events across the Americas region by executing strategic and operational plans.  Works closely with Experience Operations Lead to execute all VIP and premium spaces, including the Adrenaline Lounge and Waterfront Premium. Coordinates with Infrastructure and Operations teams to ensure design and delivery meet all requirements and serves as the onsite support during event build and live days.

This is a contractor position. 

Key Responsibilities:

Support the Experience Team in successfully implementing and executing all short, medium and long-term strategic visions for guest journeys and spaces at SailGP events in the Americas region.

In collaboration with the Head of Experience and Experience Operations Lead, deliver operational plans in line with strategic concepts for all VIP guest groups including all guest touch points and the Adrenaline Lounge.

Work with the Premium Experience Lead to deliver operational plans in line with strategic concepts for our premium guest groups including the Waterfront Premium product.

Work closely with the Infrastructure Manager on design of all premium spaces to ensure all operational needs are considered and met.

Be responsible for ensuring all operational planning is shared and communicated with the wider SailGP Operations team.

Serve as on-site operational support for premium spaces during event build and live days at Americas events.

Key Expectations:

Promotes SailGP Values and contributes to a positive culture

Fosters a work environment where diversity is valued, respected, and celebrated through inclusive leadership

Develop creative solutions that allow for quality work to be delivered

Drive collaboration and team work within their team and amongst wider department recognising their personal impact and utilising this effectively

Promote working practices that enable a healthy work life balance within the team and celebrate wellbeing

Supports and displays out of the box thinking guiding this to align with SailGP's strategic objectives

Support teams with developmental goals and growth plans utilising a coaching mindset to enable and empower

Seizes opportunities to impact Better Sport, Better Planet

Strives for the commercial sustainability of SailGPconsidering this at all parts of budget management

Effectively presents with impact

About You: 

Experience in live event operations, preferably in VIP or premium guest services

Strong project and time management skills with the ability to deliver complex plans

Excellent communication and stakeholder coordination across multiple teams

Proven ability to lead onsite operations during event build and live execution

Understanding of event infrastructure and space planning

Ability to problem solve and make decisions under pressure

High attention to detail and commitment to delivering exceptional guest experiences

Comfortable working in fast paced, high pressure environments

Familiarity with guest journey mapping and hospitality best practices is a plus

Location:

SailGP Office in New York City, US. Hybrid working model with a minimum of 3 days per week in the NYC Office.

This role will have some event travel. 

SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.