Executive Operations & Internal Communications Lead

Overview

In this Senior Principal role, you will serve as a strategic force multiplier for Prosci’s Executive Team (ExT), amplifying executive effectiveness and accelerating enterprise strategy execution. Reporting directly to the COO, you will operate at the center of our enterprise operating cadence—partnering with the CEO, Executive Team, CPMO, Talent, Marketing, and global leaders to translate strategy into aligned action, disciplined execution, and clear enterprise communication.

This is a high-impact individual contributor role designed for a senior-level advisor who thrives in complexity, executive partnership, and cross-functional influence. You will design and facilitate executive operating rhythms, drive strategic planning alignment, and architect internal communications that ensure global understanding and adoption of enterprise priorities.

Your impact will be measured not by team size, but by clarity created, alignment achieved, and enterprise outcomes accelerated.

Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach.

At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference.

Check out our website for more about our team and approach: https://www.prosci.com/about.

Key Responsibilities

Key role responsibilities include but are not limited to the following:

Executive Team Operations & Effectiveness

• Design and continuously improve the Executive Team operating cadence.
• Facilitate high-value executive meetings and extended workshops that drive clear decisions and accountability.
• Partner with the Executive Assistant on calendar strategy, documentation discipline, and closed-loop action tracking.
• Coordinate Board materials development, narrative integration, and follow-through tracking.
• Serve as trusted advisor and thought partner to Executive Team members.

Enterprise Strategy Facilitation & Alignment

• Partner with CEO, COO, CFO, and CPO to design and facilitate the annual strategic planning process.
• Translate multi-year enterprise strategy into aligned annual and quarterly priorities.
• Ensure integration with CPMO portfolio management, budget alignment, and talent plans.
• Identify and resolve misalignments between strategy, resources, and execution.
• Develop and maintain a cohesive enterprise strategy narrative.

Internal Communications Strategy & Executive Messaging

• Build and steward an enterprise internal communications strategy aligned to strategic priorities.
• Serve as principal strategist and ghostwriter for CEO and Executive Team communications.
• Develop messaging frameworks, narrative architecture, and enterprise-wide communication standards.
• Own the enterprise editorial calendar to orchestrate clarity and reduce noise.
• Oversee governance of key internal channels (Teams, SharePoint, All Hands, newsletters).

Change Enablement & Adoption

• Partner with CPMO to design change strategies supporting enterprise initiatives.
• Apply ADKAR® principles to identify and address adoption barriers.
• Develop leader cascade toolkits and executive enablement materials.
• Define communication KPIs and measure understanding, sentiment, and cascade completion.

Enterprise Initiatives

• Lead cross-functional initiatives identified by the CEO, COO, or Executive Team.
• Stand up and facilitate time-bound working groups or task forces to accelerate priority outcomes.

Candidate Profile

Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies.

Competencies

· Executive-Level Communication & Facilitation – Synthesizes complexity into structured dialogue, clear decisions, and actionable outcomes.

· Strategic Storytelling & Enterprise Narrative Development – Translates strategy into compelling messaging aligned to mission, vision, and values.

· Influence Without Authority – Builds alignment across diverse stakeholders; drives cross-functional execution in matrixedenvironments.

· Complexity Management & Sound Judgment – Uses data and multiple inputs to diagnose root causes and evaluate tradeoffs in ambiguous environments.

· Execution Discipline & Accountability – Establishes operating rhythms, drives follow-through, and ensures outcomes are realized.

· Measurement & Continuous Improvement Mindset – Defines KPIs and uses insights to refine communication clarity and strategic adoption.

· Organizational Savvy & Discretion – Builds strong networks and handles sensitive information with integrity and confidentiality.

Technical Skills & Experience

· 10+ years in executive operations, Chief of Staff, enterprise strategy, or senior advisory roles.

· Significant responsibility for executive-level and/or enterprise communications.

· Demonstrated experience facilitating strategic planning and enterprise operating cadence.

· Expertise in executive writing, messaging frameworks, editorial governance, and communication planning.

· Strong proficiency in Microsoft 365 (Teams, SharePoint, PowerPoint, Excel, Word), including use of Copilot.

· Prosci change management certification strongly preferred.

Additional Information

Travel Requirements: Approximately 6 weeks per year for executive planning sessions, Board meetings, and global forums.

Work Location: This is a mostly virtual role within Prosci’s global operating model

Compensation: $139,000 - 174,000 CAD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei.

If you require assistance due to a disability applying for open positions, please submit a request to: [email protected].

Benefits: