Executive Housekeeper

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

------------------------------ 

Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

🌟 THE MISSION

You are the guardian of Mama’s comfort 🛏️✨ — the one who ensures every space feels spotless, stylish, and full of good energy.

As our Executive Housekeeper, you lead with precision and passion, creating an environment where cleanliness meets character. Behind every perfect room is your eye for detail and your team’s dedication 💫

You don’t just manage housekeeping—you create a feeling of “home, but better.”

Here’s what you’ll be responsible for:

• Cleanliness Champion 🧼✨

Ensure the highest standards of cleanliness, hygiene, and presentation across all guest rooms and public areas

Maintain Mama’s signature look and feel in every detail
• Team Leader & Culture Builder 👥💫

Lead, train, and inspire the housekeeping team to deliver consistent excellence

Create a positive, motivated, and engaged team environment
• Operations Expert ⚡🏨

Oversee daily housekeeping operations, including room assignments, inspections, and scheduling

Ensure efficient workflows and seamless coordination with Front Office and Maintenance
• Quality & Standards Guardian 🛎️🎯

Conduct regular inspections to maintain brand standards and guest expectations

Implement and monitor SOPs while keeping the Mama personality alive
• Inventory & Cost Controller 📦💰

Manage linen, uniforms, and cleaning supplies efficiently

Control costs while maintaining quality and operational effectiveness
• Guest Experience Enhancer 💖

Ensure guest requests are handled promptly and with care

Support in resolving guest concerns and maintaining high satisfaction scores
• Collaboration Champion 🤝🎶

Work closely with all departments to ensure smooth operations and guest satisfaction
• Health & Safety Guardian 🛡️

Ensure compliance with hygiene, safety, and sanitation standards at all times

MADE FOR YOU… ONLY IF ✨

• You have strong Housekeeping experience in hospitality, ideally within lifestyle or luxury hotels 🏨✨
• You are a natural leader who inspires, motivates, and develops teams 👥💫
• You have a sharp eye for detail and a passion for maintaining exceptional standards 🧹✨
• You are guest-focused and committed to creating comfortable, memorable stays 💖
• You thrive in fast-paced, high-energy environments ⚡
• You are organized, hands-on, and solution-oriented 🛠️
• You have strong communication skills and a confident, approachable presence 💬
• You are experienced in managing inventory, budgets, and operational controls 📦💰
• You bring structure, consistency, and a sense of pride to everything you do 🎯

YOUR LITTLE EXTRAS 🎯

• Pre-opening experience? Big plus 🏗️✨
• Experience with lifestyle or design-led brands 🎶
• You take pride in creating beautiful, welcoming spaces 🛏️💫
• You bring Mama energy—bold, playful, and authentic 🎶🔥

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.