Executive Experience Consultant

LiftedanUpworkCompany

Munich, BY, Germany contract

Posted: March 18, 2026

Job Description

An enterprise client is seeking an exceptional Executive Experience Consultant to join their elite team of customer engagement professionals. This is not a traditional program management role – it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth.

• Design and execute sophisticated engagement strategies that align with both customer objectives and ServiceNow's strategic priorities

• Develop deep understanding of customer business challenges and transformation goals to align to their compelling narrative arcs

• Partner with sales leadership to identify and capitalize on strategic opportunities within key accounts

• Drive thought leadership in executive engagement approaches and best practices

• Orchestrate strategic, complex pursuits that require adept technology-based problem-solving while delivering a "wow" white-glove experience.

• Orchestrate all aspects of the executive engagement from planning to flawless execution, ensuring every detail exceeds expectations.

• Develop strong relationships with C-level executives, becoming a trusted strategic advisor

• Collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite.

• Capture and analyze data/feedback to continuously elevate the program experience

• Align technology to storytelling to drive maximum impact through advising technology and speaker bureau on content delivery

• Exemplify ServiceNow's innovative culture through your creativity and white-glove service delivery

• Be a strong voice, owning your seat at the table to instruct and drive a successful program strategy

• Create a culture of proactive sales partnership through ongoing alignment, communication and reporting

• 8+ years of relevant experience delivering exceptional executive experiences in a similar role or program

• Strong technology acumen to understand customer needs and propose innovative solutions

• Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders

• Strong presentation and communication skills

• Excellent project management capabilities to oversee all logistical and operational details of the engagement

• Outstanding communication and presentation skills to engage executive audiences

• Ability to deftly handle ambiguity and fast-paced, high-pressure environments

• Strong stakeholder management skills and influence across organizational boundaries

• Creative problem-solving prowess and proactive approach to strategize solutions

• Entrepreneurial mindset with a drive for continuous improvement and "wowing" customers

• Bachelor's degree or relevant experience; MBA preferred

• Strong experience in SaaS and enterprise software environments, particularly ServiceNow or similar platforms

• Experience working at or with SAP, Salesforce, ServiceNow, Oracle, Celonis, or in business consulting, with great business acumen around transformation and AI-first strategies

• German-speaking (bilingual preferred) with strong English proficiency

Work Location: Onsite in Munich, Bavaria, Germany. Regularly or at client's discretion.

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