Executive Director - Visitors Experience (COR424)

Qiddiya Investment Company is on the lookout for a passionate and creative Executive Director - Visitors Experience to lead the development of exceptional guest experiences at our innovative entertainment and leisure destination. This influential position will play a crucial role in defining and enhancing the overall visitor journey, ensuring that each guest's interaction with Qiddiya is memorable, engaging, and exceeds their expectations.

As the Executive Director - Visitors Experience, you will oversee all aspects of our visitor services, including guest engagement, customer service strategies, and operational excellence. Your vision will guide our efforts to cultivate a vibrant atmosphere that embodies the spirit of adventure and discovery.

Key Responsibilities

• Develop and implement a comprehensive strategy for visitors' experience, focusing on engagement, satisfaction, and loyalty.
• Lead and manage the visitors experience team, creating a culture of excellence in guest services and support.
• Monitor and analyze visitor feedback and metrics to continuously improve services and offerings.
• Collaborate with various departments, including marketing, operations, and entertainment, to deliver seamless and unified visitor experiences.
• Design and execute innovative visitor engagement initiatives and programs that reflect Qiddiya’s values and enhance the overall guest journey.
• Ensure all visitor touchpoints—digital and physical—are optimized for user-friendliness, accessibility, and engagement.
• Stay informed on worldwide trends in guest services and experience design, incorporating best practices into Qiddiya’s framework.
• Report to senior management on visitors' experience strategies, performance metrics, enhancements, and ongoing initiatives.
• Foster a collaborative environment, encouraging feedback, creativity, and open communication among team members.

Requirements:
• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (Master’s degree preferred).
• A minimum of 10-15 years of experience in visitor experience management, customer service, or hospitality, with a focus on large-scale operations.
• Proven track record in developing and executing successful visitor experience strategies.
• Strong leadership and team management abilities, with experience in cultivating high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
• Strong analytical skills and experience in leveraging data to drive decision-making and improvements.
• Creative thinker with a passion for crafting memorable and impactful visitor experiences.
• Familiarity with digital engagement tools, visitor management systems, and CRM software.
• Fluent in both Arabic and English is preferred.

Benefits:
Offering a comprehensive compensation and benefits package.